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Comm100 vs Zendesk Chat

Comm100 logo

Comm100

Software

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Zendesk Chat logo

Zendesk Chat

Software

Live chat software from Zendesk

From
$49/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Zendesk Chat messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • They diverge on capability: Comm100 covers Live chat, Zendesk Chat covers Web messaging.

Where they differ

Only the attributes on which Comm100 and Zendesk Chat actually diverge.

Attributes where Comm100 and Zendesk Chat differ
AttributeComm100Zendesk Chat
Starting price$29/month$49/month
Founded20092007

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Live chat
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Zendesk
  • Microsoft Dynamics
  • SAP

Only in Zendesk Chat

  • Web messaging
  • Mobile messaging
  • Proactive chat
  • Analytics
  • Triggers
  • Zendesk Support
  • Shopify
  • WordPress

Both cover

  • Chatbots
  • Salesforce
  • SOC2
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Zendesk Chat
  • Running chat campaigns and AI assisted support on a websitenot Zendesk Chat

Zendesk Chat

  • Support teams wanting live chat bundled with ticketing rather than a standalone chat widgetnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Zendesk Chat

  • Messaging and live chat require at least the Suite Team plan at $55/agent/month paid yearly; the base Support Team plan at $19/agent/month does not include chat at all
  • Enterprise-grade chat features (Admin Copilot, skills-based routing) require Suite Professional at $115/agent/month or higher

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Zendesk Chat

$49/month
  • Suite Team$49/month
    • Messaging
    • Help center
    • Basic bots
  • Suite Growth$79/month
    • Team + Multiple brands
    • Custom fields
  • Suite Professional$99/month
    • Growth + AI
    • Custom analytics

Which should you pick?

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want ticketing.
Comm100 review

Choose Zendesk Chat if

  • You need web messaging.
  • You work on Web, Ios, Android.
  • You also want mobile messaging.
Zendesk Chat review

Questions people ask

Is Comm100 or Zendesk Chat better?
Neither clearly leads. Comm100 starts at $29/month and Zendesk Chat at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Zendesk Chat?
Comm100 starts at $29/month and Zendesk Chat at $49/month.
Does Comm100 or Zendesk Chat run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Zendesk Chat is typically brought in for.
What can Comm100 do that Zendesk Chat cannot?
Comm100 covers Live chat, Ticketing, Knowledge base, Audio/video chat. Zendesk Chat covers Web messaging, Mobile messaging, Proactive chat, Analytics. Both handle Chatbots, Salesforce, SOC2, HIPAA.
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