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Live Chat & Chatbots · head to head

Amazon Lex vs Comm100

Amazon Lex logo

Amazon Lex

Live Chat & Chatbots

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite
Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Lex pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit); Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • They diverge on capability: Amazon Lex covers Speech recognition, Comm100 covers Live chat.

Where they differ

Only the attributes on which Amazon Lex and Comm100 actually diverge.

Attributes where Amazon Lex and Comm100 differ
AttributeAmazon LexComm100
Starting price$0.00075/per text request$29/month
Pricing modelusage-basedsubscription
PlatformsWeb, AWS CloudWeb, Ios, Android
Founded20062009

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Only in Comm100

  • Live chat
  • Chatbots
  • Ticketing
  • Knowledge base
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Comm100
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Comm100
  • Custom conversational interfaces integrated into existing applicationsnot Comm100

Comm100

  • Live chat and messaging support with agent routingnot Amazon Lex
  • Running chat campaigns and AI assisted support on a websitenot Amazon Lex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Pricing, plan by plan

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Which should you pick?

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Choose Comm100 if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want chatbots.
Comm100 review

Questions people ask

Is Amazon Lex or Comm100 better?
Neither clearly leads. Amazon Lex starts at $0.00075/per text request and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Lex or Comm100?
Amazon Lex starts at $0.00075/per text request and Comm100 at $29/month.
Does Amazon Lex or Comm100 run on more platforms?
Amazon Lex runs on Web, AWS Cloud. Comm100 runs on Web, Ios, Android.
What is Amazon Lex best used for?
Amazon Lex is most often used for building conversational chatbots leveraging alexa deep learning engine, voice and text-based nlu applications requiring automatic speech recognition, custom conversational interfaces integrated into existing applications. Of those, building conversational chatbots leveraging alexa deep learning engine and voice and text-based nlu applications requiring automatic speech recognition are not what Comm100 is typically brought in for.
What can Amazon Lex do that Comm100 cannot?
Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Web support.
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Related pages

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