Softwr

Live Chat · head to head

Acquire vs LiveChat

Acquire logo

Acquire

Live Chat

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire no pricing published on website; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Acquire covers Co-browsing, LiveChat covers Ticketing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and LiveChat actually diverge.

Attributes where Acquire and LiveChat differ
AttributeAcquireLiveChat
Starting price$50/month$20/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20152002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Zendesk
  • Slack
  • Microsoft Dynamics

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • Zapier

Both cover

  • Live chat
  • Salesforce
  • HubSpot
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot LiveChat
  • Omnichannel support across chat, SMS, email and voicenot LiveChat
  • Video and cobrowsing sessions with customersnot LiveChat
  • Routing and SLAs across a support queuenot LiveChat
  • Call deflection from phone into digital channelsnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Acquire
  • Handling customer conversations across chat, SMS and messaging channelsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • No pricing published on website
  • Requires demo booking or signup to view pricing
  • Plan names mentioned without associated costs

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Questions people ask

Is Acquire or LiveChat better?
Neither clearly leads. Acquire starts at $50/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or LiveChat?
Acquire starts at $50/month and LiveChat at $20/month.
Does Acquire or LiveChat run on more platforms?
Acquire runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what LiveChat is typically brought in for.
What can Acquire do that LiveChat cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. Both handle Live chat, Salesforce, HubSpot, GDPR.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source
LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
Share

Related pages

More on Acquire

More on LiveChat

Keep looking

Other head to heads