Softwr

Live Chat & Chatbots · head to head

LiveChat vs Rasa

LiveChat logo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Live Chat & Chatbots

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: LiveChat covers Live chat, Rasa covers NLU engine.

Where they differ

Only the attributes on which LiveChat and Rasa actually diverge.

Attributes where LiveChat and Rasa differ
AttributeLiveChatRasa
Starting price$20/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopOn-premise, Cloud deployment, Docker, Kubernetes
Founded20022016

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Slack
  • Teams
  • Custom channels
  • API

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Rasa
  • Handling customer conversations across chat, SMS and messaging channelsnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Rasa

Free
  • Open SourceFree
    • Full framework access
    • Community support
  • Rasa Pro$50/month
    • Additional tools
    • Priority support
  • Enterprise$undefined/month
    • Advanced features
    • Dedicated support

Which should you pick?

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is LiveChat or Rasa better?
Neither clearly leads. LiveChat starts at $20/month and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Rasa?
Rasa has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Rasa.
Does LiveChat or Rasa run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Rasa is typically brought in for.
What can LiveChat do that Rasa cannot?
LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools.
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