LiveChatvs
Amazon Lex
Amazon Lex: AWS conversational AI service
LiveChat
Customer service software that delights
As of 30 August 2026, LiveChat starts at $20/month. LiveChat is a live chat and help desk software for businesses. Softwr lists it under Live Chat. LiveChat is made by LiveChat Inc, launched in 2002, available on Web, iOS, Android, Windows.
Overview
What LiveChat does
LiveChat is a live chat and help desk software for businesses. It helps companies communicate with customers in real-time through their website.
What people use it for
- Live chat support on a website with agent routing
- Handling customer conversations across chat, SMS and messaging channels
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about LiveChat.
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Cross-shopped
What people choose instead of LiveChat
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- LiveChatvsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- LiveChatvsBotpress
Botpress: Open-source chatbot platform and framework
- LiveChatvsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What LiveChat costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$20 /mo
- 60-day chat history
- Basic customization
- Ticketing system
Team
$41 /mo
- Unlimited history
- Advanced reporting
- Branding removal
Business
$59 /mo
- Staffing prediction
- Work scheduler
- Apple Business Chat
Enterprise
On request
- Dedicated account manager
- Product training
- SSO
Capabilities
Features
Live chat
Ticketing
Chat routing
Analytics
Canned responses
File sharing
Shopify
Integration with Shopify
WordPress
Integration with WordPress
Salesforce
Integration with Salesforce
HubSpot
Integration with HubSpot
Zapier
Integration with Zapier
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does LiveChat cost?
LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.
SourceDoes LiveChat offer a free trial?
Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.
SourceWhat is the difference between LiveChat's Team and Business plans?
The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.
SourceBehind it
Who makes LiveChat
- Company
- LiveChat Inc
- Based in
- Wrocław, Poland
Keep looking
Where to go from LiveChat
- LiveChat alternativesEvery product people weigh against it
- LiveChat pricingPlans, floors and what the tiers exclude
- LiveChat badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare LiveChat with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Tidio
- Pure Chat
- Slimchat
- Smartsupp
- Jivochat
- Bold360
- Olark
- Rasa
- Yellow.ai
- Acquire
- Capacity
- Chatra
- Zendesk Chat
- Olark
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notes
Softwr does not host reviews and shows no star rating for LiveChat, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on LiveChat
LiveChat alternatives
What people switch to, and what they give up
LiveChat pricing
Every tier, and where the cost actually lands
Compare LiveChat
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