Software · pricing
LiveChat pricing
LiveChat publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $20/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
LiveChat plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Starter | $20/month | 3 | Entry tier |
| Team | $41/month | 3 | +$21/month, 3 more features |
| Business | $59/month | 3 | +$18/month, 3 more features |
| Enterprise | On request | 3 | Priced on request |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Starter
$20/monthThe entry tier. It covers 60-day chat history, basic customization, ticketing system.
Team
$41/monthOver Starter, this tier adds:
- Unlimited history
- Advanced reporting
- Branding removal
Business
$59/monthOver Team, this tier adds:
- Staffing prediction
- Work scheduler
- Apple Business Chat
Enterprise
On requestOver Business, this tier adds:
- Dedicated account manager
- Product training
- SSO
What the product covers
The full LiveChat feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Live chat
- Ticketing
- Chat routing
- Analytics
- Canned responses
- File sharing
Integrations
- Shopify
- WordPress
- Salesforce
- HubSpot
- Zapier
Security
- GDPR
- PCI DSS
- HIPAA-ready
Platform
- Web support
- Ios support
- Android support
- Desktop support
People bring LiveChat in for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. If that is not the job you are buying for, the alternatives to LiveChat are worth a look before you commit to a tier.
Before you pay for LiveChat
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $20/month and On request, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare LiveChat against the tools that do have one before committing.
LiveChat runs on web, ios, android, desktop, and is published by LiveChat Inc of Wrocław, Poland. The full record is on the LiveChat review.
LiveChat pricing questions
- How much does LiveChat cost?
- LiveChat publishes 4 tiers, from $20/month for Starter up to On request for Enterprise. The cheapest paid tier is $20/month.
- Does LiveChat have a free plan?
- Not on the record we hold: LiveChat is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Starter and Team on LiveChat?
- Team costs $41/month against $20/month, and adds unlimited history, advanced reporting, branding removal.
- Is the Enterprise plan on LiveChat worth it?
- That depends entirely on whether you need what it adds, which on the published record is dedicated account manager, product training, sso. It costs On request against $20/month for Starter. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with LiveChat?
- The record lists 18 features across 4 areas: core, integrations, security, platform. In practice it is brought in for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels.
- Does LiveChat charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these LiveChat prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare LiveChat against before paying?
- Nothing else in this directory is filed close enough to LiveChat to make a useful price comparison.