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Software · head to head

Gorgias vs LiveChat

Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Gorgias covers Omnichannel inbox, LiveChat covers Live chat.

Where they differ

Only the attributes on which Gorgias and LiveChat actually diverge.

Attributes where Gorgias and LiveChat differ
AttributeGorgiasLiveChat
Starting price$10/month$20/month
Pricing modelusage-basedsubscription
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Desktop
Founded20152002

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • WordPress
  • Salesforce

Both cover

  • Shopify
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Gorgias
  • Handling customer conversations across chat, SMS and messaging channelsnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Gorgias or LiveChat better?
Neither clearly leads. Gorgias starts at $10/month and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or LiveChat?
Gorgias starts at $10/month and LiveChat at $20/month.
Does Gorgias or LiveChat run on more platforms?
Gorgias runs on Web, Ios, Android. LiveChat runs on Web, Ios, Android, Desktop.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what LiveChat is typically brought in for.
What can Gorgias do that LiveChat cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Shopify, GDPR, Web support, Ios support.
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