Software · head to head
Kore.ai vs LiveChat
The short version
- Each has a real cost: Kore.ai the Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- They diverge on capability: Kore.ai covers Conversational AI, LiveChat covers Live chat.
Where they differ
Only the attributes on which Kore.ai and LiveChat actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kore.ai
- Conversational AI
- Advanced NLU
- Workflow automation
- Multi-language
- SAP
- Oracle
- API
- Mobile support
Only in LiveChat
- Live chat
- Ticketing
- Chat routing
- Analytics
- Canned responses
- File sharing
- Shopify
- WordPress
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Kore.ai
- Customer engagementnot LiveChat
- Lead generationnot LiveChat
- Customer supportnot LiveChat
- Sales automationnot LiveChat
LiveChat
- Live chat support on a website with agent routingnot Kore.ai
- Handling customer conversations across chat, SMS and messaging channelsnot Kore.ai
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kore.ai
- The Internet Archive's capture of Kore.ai's site on 17 June 2020 confirmed its named products, Kora (Enterprise Virtual Assistant) and Deflect.ai (Digital Deflection Platform), are sold to enterprise buyers across banking, insurance, healthcare and retail with no published price list and a dedicated pricing path that itself 404s.
LiveChat
- The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
- Pricing is per agent, so support cost scales with headcount rather than with conversation volume
- AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
- Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
- SSO, white labelling and HIPAA compliance are Enterprise only
Pricing, plan by plan
Kore.ai
On request- Professional$200/month
- AI chatbot
- Basic NLU
- Enterprise$500/month
- Advanced NLU
- Custom integrations
- Custom$undefined/month
- Unlimited features
- Dedicated support
LiveChat
$20/month- Starter$20/month
- 60-day chat history
- Basic customization
- Ticketing system
- Team$41/month
- Unlimited history
- Advanced reporting
- Branding removal
- Business$59/month
- Staffing prediction
- Work scheduler
- Apple Business Chat
- Enterprise$undefined/month
- Dedicated account manager
- Product training
- SSO
Which should you pick?
Choose Kore.ai if
- You need conversational ai.
- You work on Web, Mobile, Messaging, Voice, IVR.
- You also want advanced nlu.
Choose LiveChat if
- You need live chat.
- You work on Web, Ios, Android, Desktop.
- You also want ticketing.
Questions people ask
- Is Kore.ai or LiveChat better?
- Neither clearly leads. Kore.ai starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kore.ai or LiveChat?
- Kore.ai starts at On request and LiveChat at $20/month.
- Does Kore.ai or LiveChat run on more platforms?
- Kore.ai runs on Web, Mobile, Messaging, Voice, IVR. LiveChat runs on Web, Ios, Android, Desktop.
- What is Kore.ai best used for?
- Kore.ai is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what LiveChat is typically brought in for.
- What can Kore.ai do that LiveChat cannot?
- Kore.ai covers Conversational AI, Advanced NLU, Workflow automation, Multi-language. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Salesforce, Web support.