Is Acquire or Capacity better?

Neither clearly leads. Acquire starts at $50/month and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Acquire or Capacity?

Acquire starts at $50/month and Capacity at On request.

Does Acquire or Capacity run on more platforms?

Acquire runs on Web, Ios, Android. Capacity runs on Web, Mobile, Chat widgets, API.

What is Acquire best used for?

Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Capacity is typically brought in for.

What can Acquire do that Capacity cannot?

Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Zendesk, Slack, Web support.

Live Chat · head to head

Acquire vs Capacity

Acquire

Live Chat

Conversational customer engagement platform

From: $50/month
Rated: -

Full review Website

Capacity

Live Chat

AI-powered customer service automation platform

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Acquire no pricing published on website; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
They diverge on capability: Acquire covers Live chat, Capacity covers AI chatbot.
Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Acquire and Capacity actually diverge.

Attributes where Acquire and Capacity differ
Attribute	Acquire	Capacity
Starting price	$50/month	On request
Platforms	Web, Ios, Android	Web, Mobile, Chat widgets, API
Founded	2015	2016

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

Live chat
Co-browsing
Video chat
AI chatbots
Screen sharing
Knowledge base
HubSpot
Microsoft Dynamics

Only in Capacity

AI chatbot
Knowledge management
Multi-channel support
Analytics
ServiceNow
Mobile support
Chat widgets support
API support

Both cover

Salesforce
Zendesk
Slack
Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

Live chat and messaging on a website or appnot Capacity
Omnichannel support across chat, SMS, email and voicenot Capacity
Video and cobrowsing sessions with customersnot Capacity
Routing and SLAs across a support queuenot Capacity
Call deflection from phone into digital channelsnot Capacity

Capacity

Knowledge base and helpdesk deflectionnot Acquire
AI agents answering across chat, voice, email and SMSnot Acquire
Real-time assistance for human agents on a callnot Acquire
Automating multi-step support workflowsnot Acquire
Regulated support environments needing the HIPAA packagenot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

No pricing published on website
Requires demo booking or signup to view pricing
Plan names mentioned without associated costs

Capacity

Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
Agent Assist and conversation intelligence are charged per hour of agent time on top
Live chat, agent assist and conversation intelligence require the Pro tier
The HIPAA package and advanced workflows are Enterprise only
No prices are published for any tier

Pricing, plan by plan

Acquire

$50/month

Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee

Capacity

On request

Starter$125/month
- AI chatbot
- Up to 50 articles
Professional$300/month
- Unlimited articles
- Advanced AI
Enterprise$undefined/month
- Full customization
- Dedicated support

Which should you pick?

Choose Acquire if

You need live chat.
You work on Web, Ios, Android.
You also want co-browsing.

Acquire review

Choose Capacity if

You need ai chatbot.
You work on Web, Mobile, Chat widgets, API.
You also want knowledge management.

Capacity review

Questions people ask

Is Acquire or Capacity better?: Neither clearly leads. Acquire starts at $50/month and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Capacity?: Acquire starts at $50/month and Capacity at On request.
Does Acquire or Capacity run on more platforms?: Acquire runs on Web, Ios, Android. Capacity runs on Web, Mobile, Chat widgets, API.
What is Acquire best used for?: Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Capacity is typically brought in for.
What can Acquire do that Capacity cannot?: Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Zendesk, Slack, Web support.

Answered from the vendors’ own pages

Acquire: What are Acquire's pricing tiers?

Acquire does not display pricing on its public website. The platform offers Self Service and Integrated Solution plans, but costs are only available upon request through booking a demo or contacting the sales team directly.

Source

Capacity: How much does Capacity cost?

Capacity does not publish pricing on their website. The company uses a tiered platform model with usage-based add-ons, stating customers pay a platform fee plus usage-based pricing for AI Agents. Interested customers must contact their sales team or use the ROI calculator for custom quotes.

Source

Acquire: Does Acquire offer professional services?

Yes. Acquire offers tailored professional services to create a customer service solution specifically designed for your business needs. Pricing for these services is determined during a custom sales consultation.

Source

Capacity: What is Capacity's pricing model?

Capacity charges a platform fee for three tiers (Core, Pro, Enterprise) plus usage-based fees for Chat Agents (per response), Voice Agents (per minute), Email Agents (per response), SMS Agents (per message), and Agent Assist features (per hour of agent time).

Source

Capacity: What are Capacity's available tiers?

Capacity offers Core tier (essential tools to launch AI support), Pro tier (most popular, with live chat and conversation intelligence), and Enterprise tier (full suite with advanced compliance, HIPAA compliance available). Pricing requires contacting sales.

Source

Acquire vs Capacity

Acquire

Capacity

The short version

Where they differ

What each one covers

Only in Acquire

Only in Capacity

Both cover

What people use each for

Acquire

Capacity

Where each one falls short

Acquire

Capacity

Pricing, plan by plan

Acquire

Capacity

Which should you pick?

Choose Acquire if

Choose Capacity if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Acquire

More on Capacity

Keep looking

Other head to heads