Software · head to head
Acquire vs Capacity
Capacity
Software
AI-powered customer service automation platform
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- They diverge on capability: Acquire covers Live chat, Capacity covers AI chatbot.
Where they differ
Only the attributes on which Acquire and Capacity actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- HubSpot
- Microsoft Dynamics
Only in Capacity
- AI chatbot
- Knowledge management
- Multi-channel support
- Analytics
- ServiceNow
- Mobile support
- Chat widgets support
- API support
Both cover
- Salesforce
- Zendesk
- Slack
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Capacity
- Omnichannel support across chat, SMS, email and voicenot Capacity
- Video and cobrowsing sessions with customersnot Capacity
- Routing and SLAs across a support queuenot Capacity
- Call deflection from phone into digital channelsnot Capacity
Capacity
- Knowledge base and helpdesk deflectionnot Acquire
- AI agents answering across chat, voice, email and SMSnot Acquire
- Real-time assistance for human agents on a callnot Acquire
- Automating multi-step support workflowsnot Acquire
- Regulated support environments needing the HIPAA packagenot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Capacity
- Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
- AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
- Agent Assist and conversation intelligence are charged per hour of agent time on top
- Live chat, agent assist and conversation intelligence require the Pro tier
- The HIPAA package and advanced workflows are Enterprise only
- No prices are published for any tier
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Capacity
On request- Starter$125/month
- AI chatbot
- Up to 50 articles
- Professional$300/month
- Unlimited articles
- Advanced AI
- Enterprise$undefined/month
- Full customization
- Dedicated support
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Capacity if
- You need ai chatbot.
- You work on Web, Mobile, Chat widgets, API.
- You also want knowledge management.
Questions people ask
- Is Acquire or Capacity better?
- Neither clearly leads. Acquire starts at $50/month and Capacity at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Capacity?
- Acquire starts at $50/month and Capacity at On request.
- Does Acquire or Capacity run on more platforms?
- Acquire runs on Web, Ios, Android. Capacity runs on Web, Mobile, Chat widgets, API.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Capacity is typically brought in for.
- What can Acquire do that Capacity cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Capacity covers AI chatbot, Knowledge management, Multi-channel support, Analytics. Both handle Salesforce, Zendesk, Slack, Web support.