Softwr

Live Chat & Chatbots · head to head

LiveChat vs Tidio

LiveChat logo

LiveChat

Live Chat & Chatbots

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: LiveChat covers Ticketing, Tidio covers Chatbots.

Where they differ

Only the attributes on which LiveChat and Tidio actually diverge.

Attributes where LiveChat and Tidio differ
AttributeLiveChatTidio
Starting price$20/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, Android, DesktopCloud-based SaaS
Founded20022013

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS
  • HIPAA-ready

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Wix
  • BigCommerce
  • SSL
  • Data encryption

Both cover

  • Live chat
  • Canned responses
  • Shopify
  • WordPress
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Tidio
  • Handling customer conversations across chat, SMS and messaging channelsnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot LiveChat
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is LiveChat or Tidio better?
Neither clearly leads. LiveChat starts at $20/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $20/month for LiveChat and Free for Tidio.
Does LiveChat or Tidio run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Tidio is typically brought in for.
What can LiveChat do that Tidio cannot?
LiveChat covers Ticketing, Chat routing, Analytics, File sharing. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, Canned responses, Shopify, WordPress.
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Related pages

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