Softwr

Live Chat · head to head

LiveChat vs Tidio

LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: LiveChat covers Ticketing, Tidio covers Chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveChat and Tidio actually diverge.

Attributes where LiveChat and Tidio differ
AttributeLiveChatTidio
Starting price$20/month$24.17/month
PlatformsWeb, Ios, Android, DesktopCloud-based SaaS
Founded20022013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • File sharing
  • Salesforce
  • HubSpot
  • PCI DSS
  • HIPAA-ready

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Wix
  • BigCommerce
  • SSL
  • Data encryption

Both cover

  • Live chat
  • Canned responses
  • Shopify
  • WordPress
  • Zapier
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Tidio
  • Handling customer conversations across chat, SMS and messaging channelsnot Tidio

Tidio

  • Live chat customer support across web and mobilenot LiveChat
  • AI-powered customer service automation with Lyro AI Agentnot LiveChat
  • Ticketing and conversation management for support teamsnot LiveChat
  • Multi-agent support with team collaboration featuresnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Which should you pick?

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Choose Tidio if

  • You need chatbots.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is LiveChat or Tidio better?
Neither clearly leads. LiveChat starts at $20/month and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Tidio?
LiveChat starts at $20/month and Tidio at $24.17/month.
Does LiveChat or Tidio run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Tidio runs on Cloud-based SaaS.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Tidio is typically brought in for.
What can LiveChat do that Tidio cannot?
LiveChat covers Ticketing, Chat routing, Analytics, File sharing. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, Canned responses, Shopify, WordPress.

Answered from the vendors’ own pages

LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
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