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Software · head to head

Capacity vs LiveChat

Capacity logo

Capacity

Software

AI-powered customer service automation platform

From
On request
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Capacity two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Capacity covers AI chatbot, LiveChat covers Live chat.

Where they differ

Only the attributes on which Capacity and LiveChat actually diverge.

Attributes where Capacity and LiveChat differ
AttributeCapacityLiveChat
Starting priceOn request$20/month
PlatformsWeb, Mobile, Chat widgets, APIWeb, Ios, Android, Desktop
Founded20162002

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capacity

  • AI chatbot
  • Knowledge management
  • Multi-channel support
  • Zendesk
  • Slack
  • ServiceNow
  • Mobile support
  • Chat widgets support

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • HubSpot

Both cover

  • Analytics
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capacity

  • Knowledge base and helpdesk deflectionnot LiveChat
  • AI agents answering across chat, voice, email and SMSnot LiveChat
  • Real-time assistance for human agents on a callnot LiveChat
  • Automating multi-step support workflowsnot LiveChat
  • Regulated support environments needing the HIPAA packagenot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Capacity
  • Handling customer conversations across chat, SMS and messaging channelsnot Capacity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capacity

  • Two-part pricing, an annual platform fee plus usage, so the bill is not knowable from the tier alone
  • AI usage is metered by channel: per response on chat and email, per minute on voice and per message on SMS
  • Agent Assist and conversation intelligence are charged per hour of agent time on top
  • Live chat, agent assist and conversation intelligence require the Pro tier
  • The HIPAA package and advanced workflows are Enterprise only
  • No prices are published for any tier

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Capacity

On request
  • Starter$125/month
    • AI chatbot
    • Up to 50 articles
  • Professional$300/month
    • Unlimited articles
    • Advanced AI
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Capacity if

  • You need ai chatbot.
  • You work on Web, Mobile, Chat widgets, API.
  • You also want knowledge management.
Capacity review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Capacity or LiveChat better?
Neither clearly leads. Capacity starts at On request and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capacity or LiveChat?
Capacity starts at On request and LiveChat at $20/month.
Does Capacity or LiveChat run on more platforms?
Capacity runs on Web, Mobile, Chat widgets, API. LiveChat runs on Web, Ios, Android, Desktop.
What is Capacity best used for?
Capacity is most often used for knowledge base and helpdesk deflection, ai agents answering across chat, voice, email and sms, real-time assistance for human agents on a call, automating multi-step support workflows. Of those, knowledge base and helpdesk deflection and ai agents answering across chat, voice, email and sms are not what LiveChat is typically brought in for.
What can Capacity do that LiveChat cannot?
Capacity covers AI chatbot, Knowledge management, Multi-channel support, Zendesk. LiveChat covers Live chat, Ticketing, Chat routing, Canned responses. Both handle Analytics, Salesforce, Web support.
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Related pages

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