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Software · head to head

LiveChat vs LivePerson

LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: LiveChat covers Ticketing, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which LiveChat and LivePerson actually diverge.

Attributes where LiveChat and LivePerson differ
AttributeLiveChatLivePerson
Starting price$20/monthOn request
PlatformsWeb, Ios, Android, DesktopWeb, Mobile app, IOS, Android, Messaging apps
Founded20021995

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress
  • HubSpot

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Zendesk
  • Slack
  • Webhooks
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Salesforce
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot LivePerson
  • Handling customer conversations across chat, SMS and messaging channelsnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot LiveChat
  • Routing customer conversations between bots and human agentsnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose LiveChat if

  • You need ticketing.
  • You work on Web, Ios, Android, Desktop.
  • You also want chat routing.
LiveChat review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is LiveChat or LivePerson better?
Neither clearly leads. LiveChat starts at $20/month and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or LivePerson?
LiveChat starts at $20/month and LivePerson at On request.
Does LiveChat or LivePerson run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what LivePerson is typically brought in for.
What can LiveChat do that LivePerson cannot?
LiveChat covers Ticketing, Chat routing, Analytics, Canned responses. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Zendesk. Both handle Live chat, Salesforce, Web support, Android support.
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