Is Five9 or Klaviyo better?

Neither clearly leads. Five9 starts at $149/month and Klaviyo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Five9 or Klaviyo?

Klaviyo has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Klaviyo.

Does Five9 or Klaviyo run on more platforms?

Five9 runs on Web, Desktop. Klaviyo runs on Web.

Can I use Klaviyo for free?

Yes. Klaviyo has a free tier, so you can try it without paying. Five9 starts at $149/month.

What is Five9 best used for?

Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Klaviyo is typically brought in for.

What can Five9 do that Klaviyo cannot?

Five9 covers Intelligent routing, IVR, ACD, Dialer. Klaviyo covers Email marketing, SMS marketing, Push notifications, Marketing automation.

Telecommunications · head to head

Five9 vs Klaviyo

Five9

Telecommunications

Intelligent cloud contact center

From: $149/month
Rated: -

Full review Website

Klaviyo

Email Marketing

The email and SMS marketing platform for ecommerce

From: Free
Rated: -

Full review Website

The short version

Only Klaviyo has a free tier, so it costs nothing to try first.
Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Klaviyo the free plan caps active profiles at 250 and sends at 500 emails a month
They diverge on capability: Five9 covers Intelligent routing, Klaviyo covers Email marketing.

Where they differ

Only the attributes on which Five9 and Klaviyo actually diverge.

Attributes where Five9 and Klaviyo differ
Attribute	Five9	Klaviyo
Starting price	$149/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Web, Desktop	Web
Category	Telecommunications	Email Marketing
Founded	2001	2012

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
Analytics
Salesforce

Only in Klaviyo

Email marketing
SMS marketing
Push notifications
Marketing automation
Segmentation
A/B testing
Reporting & analytics
Ecommerce integrations

What people use each for

The jobs each tool is most often brought in to do.

Five9

Cloud contact centre across voice, chat, email and social messagingnot Klaviyo
Routing and managing high volume customer interactionsnot Klaviyo

Klaviyo

Email and SMS marketing automation for ecommerce storesnot Five9
Segmenting customers on purchase and behaviour datanot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
Voice is excluded from the Digital plan and requires a quote
Usage based charges apply on top of the per seat rate
Three of the five tiers publish no price at all

Klaviyo

The free plan caps active profiles at 250 and sends at 500 emails a month
Pricing scales with stored profile count rather than with messages sent, so an unengaged list costs the same as an active one
SMS is metered separately, with only $5 of mobile messages included on the free plan
Paid tier prices are not published on the pricing page and depend on profile count

Pricing, plan by plan

Five9

$149/month

Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
Premium$169/month
- Core + Chat/email
- Quality management
Optimum$199/month
- Premium + WFM
- Proactive chat
Ultimate$229/month
- Full suite
- Advanced analytics

Klaviyo

Free

FreeFree
- Up to 500 contacts
- Unlimited campaigns
- Basic automation
Pro$20/month
- Unlimited contacts
- SMS campaigns
- Advanced automation

Which should you pick?

Choose Five9 if

You need intelligent routing.
You work on Web, Desktop.
You also want ivr.

Five9 review

Choose Klaviyo if

You need email marketing.
You want to start without paying.
You also want sms marketing.

Klaviyo review

Questions people ask

Is Five9 or Klaviyo better?: Neither clearly leads. Five9 starts at $149/month and Klaviyo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Klaviyo?: Klaviyo has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Klaviyo.
Does Five9 or Klaviyo run on more platforms?: Five9 runs on Web, Desktop. Klaviyo runs on Web.
Can I use Klaviyo for free?: Yes. Klaviyo has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?: Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Klaviyo is typically brought in for.
What can Five9 do that Klaviyo cannot?: Five9 covers Intelligent routing, IVR, ACD, Dialer. Klaviyo covers Email marketing, SMS marketing, Push notifications, Marketing automation.

Five9 vs Klaviyo

Five9

Klaviyo

The short version

Where they differ

What each one covers

Only in Five9

Only in Klaviyo

What people use each for

Five9

Klaviyo

Where each one falls short

Five9

Klaviyo

Pricing, plan by plan

Five9

Klaviyo

Which should you pick?

Choose Five9 if

Choose Klaviyo if

Questions people ask

Related pages

More on Five9

More on Klaviyo

Keep looking

Other head to heads