Is Five9 or Mailjet better?

Neither clearly leads. Five9 starts at $149/month and Mailjet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Five9 or Mailjet?

Mailjet has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Mailjet.

Does Five9 or Mailjet run on more platforms?

Five9 runs on Web, Desktop. Mailjet runs on Web.

Can I use Mailjet for free?

Yes. Mailjet has a free tier, so you can try it without paying. Five9 starts at $149/month.

What is Five9 best used for?

Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Mailjet is typically brought in for.

What can Five9 do that Mailjet cannot?

Five9 covers Intelligent routing, IVR, ACD, Dialer.

Telecommunications · head to head

Five9 vs Mailjet

Five9

Telecommunications

Intelligent cloud contact center

From: $149/month
Rated: -

Full review Website

Mailjet

Email Marketing

Email API, SMTP relay and campaign platform

From: Free
Rated: -

Full review Website

The short version

Only Mailjet has a free tier, so it costs nothing to try first.
Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Mailjet free plan caps at 6,000 emails per month with a hard 200 emails per day limit

Where they differ

Only the attributes on which Five9 and Mailjet actually diverge.

Attributes where Five9 and Mailjet differ
Attribute	Five9	Mailjet
Starting price	$149/month	Free
Pricing model	subscription	freemium
Free tier	No	Yes
Platforms	Web, Desktop	Web
Category	Telecommunications	Email Marketing
Founded	2001	Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
Analytics
Salesforce

Only in Mailjet

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

Cloud contact centre across voice, chat, email and social messagingnot Mailjet
Routing and managing high volume customer interactionsnot Mailjet

Mailjet

No use cases recorded yet. See the Mailjet review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
Voice is excluded from the Digital plan and requires a quote
Usage based charges apply on top of the per seat rate
Three of the five tiers publish no price at all

Mailjet

Free plan caps at 6,000 emails per month with a hard 200 emails per day limit
Starter plan is capped at 2,000 contacts; unlimited contacts require the Essential tier
Email credits do not roll over and unused emails expire at the end of each billing cycle
Essential and Premium plans both cap at 15,000 emails per month for $17 and $27 respectively, so the price increase buys other features, not more volume

Pricing, plan by plan

Five9

$149/month

Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
Premium$169/month
- Core + Chat/email
- Quality management
Optimum$199/month
- Premium + WFM
- Proactive chat
Ultimate$229/month
- Full suite
- Advanced analytics

Mailjet

Free

No published plan breakdown. See the Mailjet review.

Which should you pick?

Choose Five9 if

You need intelligent routing.
You work on Web, Desktop.
You also want ivr.

Five9 review

Choose Mailjet if

You want to start without paying.

Mailjet review

Questions people ask

Is Five9 or Mailjet better?: Neither clearly leads. Five9 starts at $149/month and Mailjet at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Mailjet?: Mailjet has a free tier; the other does not. Paid plans start at $149/month for Five9 and Free for Mailjet.
Does Five9 or Mailjet run on more platforms?: Five9 runs on Web, Desktop. Mailjet runs on Web.
Can I use Mailjet for free?: Yes. Mailjet has a free tier, so you can try it without paying. Five9 starts at $149/month.
What is Five9 best used for?: Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Mailjet is typically brought in for.
What can Five9 do that Mailjet cannot?: Five9 covers Intelligent routing, IVR, ACD, Dialer.

Five9 vs Mailjet

Five9

Mailjet

The short version

Where they differ

What each one covers

Only in Five9

Only in Mailjet

What people use each for

Five9

Mailjet

Where each one falls short

Five9

Mailjet

Pricing, plan by plan

Five9

Mailjet

Which should you pick?

Choose Five9 if

Choose Mailjet if

Questions people ask

Related pages

More on Five9

More on Mailjet

Keep looking

Other head to heads