Aircall vs Five9
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Aircall if you need Cloud phone and prefer comprehensive paid features. Choose Five9 if you prioritize Intelligent routing and want plans starting at $149/month. Aircall has a higher user rating (4.3 vs 4.2).
Aircall vs Five9: At a Glance
Feature Comparison: Aircall vs Five9
| Feature | Aircall | Five9 |
|---|---|---|
| Cloud phone | ||
| IVR | ||
| Call routing | ||
| Power dialer | ||
| Analytics | ||
| Call recording | ||
| Integrations | ||
| Salesforce | ||
| HubSpot | ||
| Zendesk | ||
| Intercom | ||
| Pipedrive | ||
| SOC2 | ||
| GDPR | ||
| ISO27001 | ||
| Intelligent routing | ||
| ACD | ||
| Dialer | ||
| WFM | ||
| Quality management | ||
| ServiceNow | ||
| Microsoft Dynamics | ||
| Oracle | ||
| PCI DSS | ||
| HIPAA |
Aircall vs Five9: Pricing Breakdown
Aircall Pricing
Model: per-user
- Unlimited calls US/Canada
- IVR
- Voicemail
- Integrations
- Essentials + Analytics
- Power dialer
- Call monitoring
- Professional + Custom
- API access
- SLA guarantee
Five9 Pricing
Model: per-seat
- Inbound/outbound
- IVR
- Basic CTI
- Core + Chat/email
- Quality management
- Premium + WFM
- Proactive chat
- Full suite
- Advanced analytics
Pros and Cons
Aircall
Pros
- Highly rated by users (4.3/5)
- Available on 4 platforms (Web, Ios, Android, Desktop)
- Rich feature set with 15+ capabilities
- Strong Cloud phone functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Five9
Pros
- Highly rated by users (4.2/5)
- Rich feature set with 15+ capabilities
- Strong Intelligent routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Aircall vs Five9?
Choose Aircall if you:
- Need Cloud phone
- Have a budget of $30/month+
- Work primarily on Web and Ios
- Value IVR
Choose Five9 if you:
- Need Intelligent routing
- Have a budget of $149/month+
- Work primarily on Web and Desktop
- Value IVR
Frequently Asked Questions: Aircall vs Five9
Is Aircall better than Five9?
It depends on your needs. Aircall has a 4.3/5 user rating while Five9 has 4.2/5. Aircall excels in Cloud phone and IVR, while Five9 stands out with Intelligent routing and IVR. Consider your budget ($30/month vs $149/month), platform needs, and specific feature requirements.
Which is cheaper, Aircall or Five9?
Aircall starts at $30/month. Five9 starts at $149/month. Compare the specific plan features to determine the best value for your use case.
Can I use Aircall and Five9 together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Aircall and Five9?
The key differences include: pricing model (per-user vs per-seat), platform support (Web, Ios, Android, Desktop vs Web, Desktop), and feature focus. Aircall emphasizes Cloud phone, IVR, Call routing while Five9 focuses on Intelligent routing, IVR, ACD. User ratings differ slightly: 4.3 vs 4.2 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Aircall and Five9.