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Software · head to head

Aircall vs Five9

Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite
Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Aircall covers Cloud phone, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Aircall and Five9 actually diverge.

Attributes where Aircall and Five9 differ
AttributeAircallFive9
Starting price$30/month$149/month
Pricing modelUnknownsubscription
PlatformsWeb, Ios, Android, DesktopWeb, Desktop
Founded20142001

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Aircall

  • Cloud phone
  • Call routing
  • Power dialer
  • Call recording
  • Integrations
  • HubSpot
  • Intercom
  • Pipedrive

Only in Five9

  • Intelligent routing
  • ACD
  • Dialer
  • WFM
  • Quality management
  • ServiceNow
  • Microsoft Dynamics
  • Oracle

Both cover

  • IVR
  • Analytics
  • Salesforce
  • Zendesk
  • SOC2
  • GDPR
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Aircall

  • Cloud phone system for sales and support teamsnot Five9
  • Call routing, IVR and shared numbersnot Five9
  • Logging calls against CRM records through integrationsnot Five9
  • Power dialling outbound lists on the Professional tiernot Five9
  • SMS and MMS alongside voicenot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Aircall
  • Routing and managing high volume customer interactionsnot Aircall

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want call routing.
Aircall review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want acd.
Five9 review

Questions people ask

Is Aircall or Five9 better?
Neither clearly leads. Aircall starts at $30/month and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Aircall or Five9?
Aircall starts at $30/month and Five9 at $149/month.
Does Aircall or Five9 run on more platforms?
Aircall runs on Web, Ios, Android, Desktop. Five9 runs on Web, Desktop.
What is Aircall best used for?
Aircall is most often used for cloud phone system for sales and support teams, call routing, ivr and shared numbers, logging calls against crm records through integrations, power dialling outbound lists on the professional tier. Of those, cloud phone system for sales and support teams and call routing, ivr and shared numbers are not what Five9 is typically brought in for.
What can Aircall do that Five9 cannot?
Aircall covers Cloud phone, Call routing, Power dialer, Call recording. Five9 covers Intelligent routing, ACD, Dialer, WFM. Both handle IVR, Analytics, Salesforce, Zendesk.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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