Software · pricing
Five9 pricing
Five9 publishes 4 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $149/month
- Model
- Subscription
- Tiers
- 4
- Free tier
- Not on record
Five9 plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Core | $149/month | 3 | Entry tier |
| Premium | $169/month | 2 | +$20/month, 2 more features |
| Optimum | $199/month | 2 | +$30/month, 2 more features |
| Ultimate | $229/month | 2 | +$30/month, 2 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Core
$149/monthThe entry tier. It covers inbound/outbound, ivr, basic cti.
Premium
$169/monthOver Core, this tier adds:
- Core + Chat/email
- Quality management
Optimum
$199/monthOver Premium, this tier adds:
- Premium + WFM
- Proactive chat
Ultimate
$229/monthOver Optimum, this tier adds:
- Full suite
- Advanced analytics
What the product covers
The full Five9 feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Intelligent routing
- IVR
- ACD
- Dialer
- WFM
- Quality management
- Analytics
Integrations
- Salesforce
- ServiceNow
- Microsoft Dynamics
- Zendesk
- Oracle
Security
- SOC2
- PCI DSS
- HIPAA
- GDPR
Platform
- Web support
- Desktop support
People bring Five9 in for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. If that is not the job you are buying for, the alternatives to Five9 are worth a look before you commit to a tier.
Before you pay for Five9
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 4 tiers between $149/month and $229/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Five9 against the tools that do have one before committing.
Five9 runs on web, desktop, and is published by Five9 Inc of San Ramon, CA. The full record is on the Five9 review.
Five9 pricing questions
- How much does Five9 cost?
- Five9 publishes 4 tiers, from $149/month for Core up to $229/month for Ultimate. The cheapest paid tier is $149/month.
- Does Five9 have a free plan?
- Not on the record we hold: Five9 is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Core and Premium on Five9?
- Premium costs $169/month against $149/month, and adds core + chat/email, quality management.
- Is the Ultimate plan on Five9 worth it?
- That depends entirely on whether you need what it adds, which on the published record is full suite, advanced analytics. It costs $229/month against $149/month for Core. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Five9?
- The record lists 18 features across 4 areas: core, integrations, security, platform. In practice it is brought in for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions.
- Does Five9 charge per user?
- The record carries a price and a billing period for each of its 4 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Five9 prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Five9 against before paying?
- Nothing else in this directory is filed close enough to Five9 to make a useful price comparison.