Is Dialpad or Five9 better?

Neither clearly leads. Dialpad starts at On request and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Dialpad or Five9?

Dialpad starts at On request and Five9 at $149/month.

Does Dialpad or Five9 run on more platforms?

Dialpad runs on Web, Mobile. Five9 runs on Web, Desktop.

What is Dialpad best used for?

Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Five9 is typically brought in for.

What can Dialpad do that Five9 cannot?

Dialpad covers Voice calls, Video meeting, Chat, Call recording. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Analytics, Salesforce, Web support, Desktop support.

Software · head to head

Dialpad vs Five9

Dialpad

Software

Cloud phone and voice communications

From: On request
Rated: -

Full review Website

Five9

Software

Intelligent cloud contact center

From: $149/month
Rated: -

Full review Website

The short version

Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
They diverge on capability: Dialpad covers Voice calls, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Dialpad and Five9 actually diverge.

Attributes where Dialpad and Five9 differ
Attribute	Dialpad	Five9
Starting price	On request	$149/month
Pricing model	Unknown	subscription
Platforms	Web, Mobile	Web, Desktop
Founded	2013	2001

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Dialpad

Voice calls
Video meeting
Chat
Call recording
Slack
HubSpot
Microsoft 365
Zapier

Only in Five9

Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
ServiceNow
Microsoft Dynamics

Both cover

Analytics
Salesforce
Web support
Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Dialpad

Customer service with AI voice and chat agentsnot Five9
Autonomous contact centre operations with handoff to humansnot Five9
Multi-channel communication (voice, chat, SMS, email)not Five9
HIPAA-compliant healthcare communicationnot Five9

Five9

Cloud contact centre across voice, chat, email and social messagingnot Dialpad
Routing and managing high volume customer interactionsnot Dialpad

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Dialpad

Pricing details not publicly disclosed; requires contacting sales
AI Agent pricing uses credit-based model with pay-per-value structure
Specific pricing tiers and feature comparisons not available on public website

Five9

A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
Voice is excluded from the Digital plan and requires a quote
Usage based charges apply on top of the per seat rate
Three of the five tiers publish no price at all

Pricing, plan by plan

Dialpad

On request

No published plan breakdown. See the Dialpad review.

Five9

$149/month

Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
Premium$169/month
- Core + Chat/email
- Quality management
Optimum$199/month
- Premium + WFM
- Proactive chat
Ultimate$229/month
- Full suite
- Advanced analytics

Which should you pick?

Choose Dialpad if

You need voice calls.
You work on Web, Mobile.
You also want video meeting.

Dialpad review

Choose Five9 if

You need intelligent routing.
You work on Web, Desktop.
You also want ivr.

Five9 review

Questions people ask

Is Dialpad or Five9 better?: Neither clearly leads. Dialpad starts at On request and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Dialpad or Five9?: Dialpad starts at On request and Five9 at $149/month.
Does Dialpad or Five9 run on more platforms?: Dialpad runs on Web, Mobile. Five9 runs on Web, Desktop.
What is Dialpad best used for?: Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Five9 is typically brought in for.
What can Dialpad do that Five9 cannot?: Dialpad covers Voice calls, Video meeting, Chat, Call recording. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Analytics, Salesforce, Web support, Desktop support.

ShareX LinkedIn Reddit WhatsApp Email

Dialpad vs Five9

Dialpad

Five9

The short version

Where they differ

What each one covers

Only in Dialpad

Only in Five9

Both cover

What people use each for

Dialpad

Five9

Where each one falls short

Dialpad

Five9

Pricing, plan by plan

Dialpad

Five9

Which should you pick?

Choose Dialpad if

Choose Five9 if

Questions people ask

Related pages

More on Dialpad

More on Five9

Keep looking

Other head to heads