Dialpad vs Five9
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Dialpad if you need Voice calls and prefer comprehensive paid features. Choose Five9 if you prioritize Intelligent routing and want plans starting at $149/month. Dialpad has a higher user rating (4.4 vs 4.2).
Dialpad vs Five9: At a Glance
Feature Comparison: Dialpad vs Five9
| Feature | Dialpad | Five9 |
|---|---|---|
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| Analytics | ||
| Call recording | ||
| Slack | ||
| Salesforce | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support | ||
| Intelligent routing | ||
| IVR | ||
| ACD | ||
| Dialer | ||
| WFM | ||
| Quality management | ||
| ServiceNow | ||
| Microsoft Dynamics | ||
| Zendesk | ||
| Oracle | ||
| SOC2 | ||
| PCI DSS | ||
| HIPAA |
Dialpad vs Five9: Pricing Breakdown
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
Five9 Pricing
Model: per-seat
- Inbound/outbound
- IVR
- Basic CTI
- Core + Chat/email
- Quality management
- Premium + WFM
- Proactive chat
- Full suite
- Advanced analytics
Pros and Cons
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
Five9
Pros
- Highly rated by users (4.2/5)
- Rich feature set with 15+ capabilities
- Strong Intelligent routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Dialpad vs Five9?
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Choose Five9 if you:
- Need Intelligent routing
- Have a budget of $149/month+
- Work primarily on Web and Desktop
- Value IVR
Frequently Asked Questions: Dialpad vs Five9
Is Dialpad better than Five9?
It depends on your needs. Dialpad has a 4.4/5 user rating while Five9 has 4.2/5. Dialpad excels in Voice calls and Video meeting, while Five9 stands out with Intelligent routing and IVR. Consider your budget (Contact for pricing vs $149/month), platform needs, and specific feature requirements.
Which is cheaper, Dialpad or Five9?
Dialpad starts at Contact for pricing. Five9 starts at $149/month. Compare the specific plan features to determine the best value for your use case.
Can I use Dialpad and Five9 together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Dialpad and Five9?
The key differences include: pricing model (subscription vs per-seat), platform support (Web, Mobile iOS, Mobile Android, Desktop vs Web, Desktop), and feature focus. Dialpad emphasizes Voice calls, Video meeting, Chat while Five9 focuses on Intelligent routing, IVR, ACD. User ratings differ slightly: 4.4 vs 4.2 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Dialpad and Five9.