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Software · head to head

Five9 vs Flodesk

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
F

Flodesk

Software

Email marketing built for creators and small business

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Flodesk flat monthly pricing starting near $19 to $25 per month on annual billing does not scale down for very small lists the way per-subscriber pricing from competitors can

Where they differ

Only the attributes on which Five9 and Flodesk actually diverge.

Attributes where Five9 and Flodesk differ
AttributeFive9Flodesk
Starting price$149/monthOn request
PlatformsWeb, DesktopWeb
Founded2001Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Flodesk

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Flodesk
  • Routing and managing high volume customer interactionsnot Flodesk

Flodesk

No use cases recorded yet. See the Flodesk review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Flodesk

  • Flat monthly pricing starting near $19 to $25 per month on annual billing does not scale down for very small lists the way per-subscriber pricing from competitors can

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Flodesk

On request

No published plan breakdown. See the Flodesk review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Flodesk if

Nothing in the data separates Flodesk from Five9 on the points above - pick on price and on how each one feels to use.

Flodesk review

Questions people ask

Is Five9 or Flodesk better?
Neither clearly leads. Five9 starts at $149/month and Flodesk at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Flodesk?
Five9 starts at $149/month and Flodesk at On request.
Does Five9 or Flodesk run on more platforms?
Five9 runs on Web, Desktop. Flodesk runs on Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Flodesk is typically brought in for.
What can Five9 do that Flodesk cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer.
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