Telecommunications · alternatives
Alternatives to Five9
19 telecommunications tools sit alongside Five9 in this directory. Below is what separates each from Five9 on the figures we hold, price, model, tier count and rating, and a direct comparison for every one.
- Alternatives listed
- 19
- With a free tier
- 2
- Cheaper to start
- 8
- Five9 starts at
- $149/month
Why people look past Five9
Only what the record supports. Each point below is a figure on the Five9 entry measured against the tools listed beside it.
It costs more than the category median
Five9 starts at $149/month. Across the 9 telecommunications tools listed beside it that publish a price, the median entry point is $30/month.
There is no free tier
The record for Five9 carries no free tier, so evaluating it means paying first. 2 of the 19 alternatives below can be used without paying.
Cost climbs steeply across the tiers
Five9 publishes 4 tiers, from $149/month up to $229/month. Teams that outgrow the entry plan can find the next rung a large step, the Five9 pricing page breaks each one down.
What each alternative does differently
Ordered by the aggregated rating on each catalogue entry. Differences are drawn from price, pricing model, tier count and rating, the fields the category listing carries. For a feature-level difference, follow the head-to-head link on each card: those pages read both full records.
Cloud phone system for modern business
- Starts $119 a month cheaper, at $30/month.
The world's leading cloud contact center
- Starts $39 a month cheaper, at $110/month.
- 5 tiers to Five9's 4.
Cloud contact center for innovative enterprises
- Starts $84 a month cheaper, at $65/month.
- 3 tiers to Five9's 4.
Cloud communications platform for SMS, voice, and video
- Can be used without paying; Five9 cannot.
- Starts $148.9917 a per SMS message cheaper, at $0.0083/per SMS message.
- 1 tier to Five9's 4.
No downloads, no logins - just video meetings that work
- Can be used without paying; Five9 cannot.
- Starts $142.01 a month cheaper, at $6.99/month.
- 3 tiers to Five9's 4.
Indian cloud contact centre with its own carrier infrastructure and on-premise deployment options
- Sold on a quote model rather than subscription.
- 1 tier to Five9's 4.
Every Five9 alternative at a glance
A dash means the catalogue entry carries no figure, not that the answer is nothing.
| Tool | Entry price | Model | Tiers | Head to head |
|---|---|---|---|---|
| Five9 (this page) | $149/month | Subscription | 4 | |
| AircallCloud phone system for modern business | $30/month | - | - | vs Five9 |
| NICE CXoneThe world's leading cloud contact center | $110/month | Subscription | 5 | vs Five9 |
| TalkdeskCloud contact center for innovative enterprises | $65/month | Subscription | 3 | vs Five9 |
| TwilioCloud communications platform for SMS, voice, and video | Free, then $0.0083/per SMS message | - | 1 | vs Five9 |
| Whereby | Free, then $6.99/month | Subscription | 3 | vs Five9 |
| Ozonetel | On request | Quote | 1 | vs Five9 |
| Plivo | On request | Per message and per minute, priced by destination country | 1 | vs Five9 |
| Bandwidth | On request | Quote | 1 | vs Five9 |
| 46elks | €0.02/per SMS part | Per message and per minute, priced by destination country | 1 | vs Five9 |
| Exotel | On request | Prepaid credit bundle with a fixed validity period | 4 | vs Five9 |
| Knowlarity | 1999/month | Per agent per month | 4 | vs Five9 |
| Telnyx | On request | Per message and per minute, priced by destination country | 1 | vs Five9 |
| Telesign | On request | Per message and per verification, priced by destination country | 1 | vs Five9 |
| Sinch | On request | Per message and per minute, priced by destination country | 1 | vs Five9 |
| Infobip | On request | Per message and per minute, priced by destination country | 1 | vs Five9 |
| MyOperator | On request | Per month by plan, ten users included | 4 | vs Five9 |
| RingCentral | $24.99/month | Subscription | 2 | vs Five9 |
| Genesys Cloud | $75/month | Subscription | 3 | vs Five9 |
| Vonage | On request | Usage-based | 3 | vs Five9 |
Ratings are aggregated from third-party sources and imported with each catalogue entry; Softwr hosts no reviews of these products. How each figure is used is set out on the Five9 badges page.
Cheaper ways to solve the same problem
Cheaper than Five9 (8)
Entry price under Five9's $149/month. The record does not say what unit that price is charged in, so confirm per-seat versus flat rate before comparing budgets.
- Aircall , $30/month
- NICE CXone , $110/month
- Talkdesk , $65/month
- Twilio , Free, then $0.0083/per SMS message
- Whereby , Free, then $6.99/month
- 46elks , €0.02/per SMS part
- RingCentral , $24.99/month
- Genesys Cloud , $75/month
What you would be giving up
Five9 is most often brought in for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Anything replacing it has to cover the ones you actually depend on, and a cheaper tool that misses one of them is not cheaper.
Two things this page cannot settle. It compares on price, model, tier count and rating, because those are the fields the category listing carries, feature-level differences need both full records, which is what the head-to-head pages load. And the ratings are third-party aggregates imported with each entry rather than reviews written here, so a 0.2 difference between two tools is noise rather than a finding.
If Five9 is broadly right and the question is cost, the Five9 pricing breakdown covers every tier and what each one adds. If you want the whole field rather than a shortlist, the Telecommunications category lists everything the directory holds, and best telecommunications tools ranks them.
Five9 runs on web, desktop. Platform coverage is not carried on the category listing for the alternatives, so it is one more thing to check on each head-to-head page rather than here.
Questions about Five9 alternatives
- What are the main alternatives to Five9?
- 19 other telecommunications tools are listed in this directory, led by Aircall, NICE CXone, Talkdesk, Twilio. They are ordered by the aggregated rating on each catalogue entry, not by any Softwr ranking.
- What is the best free alternative to Five9?
- 2 of the alternatives listed here can be used without paying: Twilio, Whereby.
- Is there a cheaper alternative to Five9?
- Yes. 8 of the alternatives below start under Five9's $149/month: Aircall at $30/month, NICE CXone at $110/month, Talkdesk at $65/month, Twilio at Free, then $0.0083/per SMS message.
- Why do people look for an alternative to Five9?
- On the figures on record, 3 things stand out: it costs more than the category median; there is no free tier; cost climbs steeply across the tiers. Each is set out with the numbers behind it above.
- What would I give up by switching from Five9?
- Five9 is most often brought in for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Anything you replace it with has to cover the ones you actually rely on, the side-by-side comparisons linked from each alternative below put the two feature records against each other.
- Is there an open-source alternative to Five9?
- None of the telecommunications tools listed here are recorded as open source. That is what the licence field on each entry says, and the field is not always filled in, so it is worth checking directly for any tool you are serious about.
- How were these Five9 alternatives chosen?
- They are the tools filed in the same category, Telecommunications, ordered by the aggregated rating on each entry. There is no editorial shortlist, and nothing on this page is paid: no sponsored placement runs on alternatives pages and the order cannot be bought. Softwr has not used these products.
- Where can I compare Five9 against one of these directly?
- Every alternative below has a side-by-side page against Five9 covering price, platforms, features and what each one is used for. Those pages read the full record for both products rather than the summary shown here.
- Does this list cover every telecommunications tool?
- No. It covers what this directory holds in the Telecommunications category, 19 tools beside Five9. The category page lists the rest of the catalogue as it grows.