Is Five9 or Omnisend better?

Neither clearly leads. Five9 starts at $149/month and Omnisend at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Five9 or Omnisend?

Five9 starts at $149/month and Omnisend at On request.

Does Five9 or Omnisend run on more platforms?

Five9 runs on Web, Desktop. Omnisend runs on Web.

What is Five9 best used for?

Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Omnisend is typically brought in for.

What can Five9 do that Omnisend cannot?

Five9 covers Intelligent routing, IVR, ACD, Dialer.

Telecommunications · head to head

Five9 vs Omnisend

Five9

Telecommunications

Intelligent cloud contact center

From: $149/month
Rated: -

Full review Website

Omnisend

Email Marketing

Email, SMS and push marketing automation for ecommerce

From: On request
Rated: -

Full review Website

The short version

Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Omnisend free plan caps at 250 contacts and 500 emails per month

Where they differ

Only the attributes on which Five9 and Omnisend actually diverge.

Attributes where Five9 and Omnisend differ
Attribute	Five9	Omnisend
Starting price	$149/month	On request
Pricing model	subscription	usage-based
Platforms	Web, Desktop	Web
Category	Telecommunications	Email Marketing
Founded	2001	Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
Analytics
Salesforce

Only in Omnisend

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

Cloud contact centre across voice, chat, email and social messagingnot Omnisend
Routing and managing high volume customer interactionsnot Omnisend

Omnisend

No use cases recorded yet. See the Omnisend review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
Voice is excluded from the Digital plan and requires a quote
Usage based charges apply on top of the per seat rate
Three of the five tiers publish no price at all

Omnisend

Free plan caps at 250 contacts and 500 emails per month
Standard plan is limited to 500 contacts and 6,000 emails per month before an upgrade is required
SMS is billed separately starting at $0.007 per message and varies by country and volume
Custom pricing only begins above 150,001 contacts, requiring a sales conversation at that scale

Pricing, plan by plan

Five9

$149/month

Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
Premium$169/month
- Core + Chat/email
- Quality management
Optimum$199/month
- Premium + WFM
- Proactive chat
Ultimate$229/month
- Full suite
- Advanced analytics

Omnisend

On request

No published plan breakdown. See the Omnisend review.

Which should you pick?

Choose Five9 if

You need intelligent routing.
You work on Web, Desktop.
You also want ivr.

Five9 review

Choose Omnisend if

Nothing in the data separates Omnisend from Five9 on the points above - pick on price and on how each one feels to use.

Omnisend review

Questions people ask

Is Five9 or Omnisend better?: Neither clearly leads. Five9 starts at $149/month and Omnisend at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Omnisend?: Five9 starts at $149/month and Omnisend at On request.
Does Five9 or Omnisend run on more platforms?: Five9 runs on Web, Desktop. Omnisend runs on Web.
What is Five9 best used for?: Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Omnisend is typically brought in for.
What can Five9 do that Omnisend cannot?: Five9 covers Intelligent routing, IVR, ACD, Dialer.

Five9 vs Omnisend

Five9

Omnisend

The short version

Where they differ

What each one covers

Only in Five9

Only in Omnisend

What people use each for

Five9

Omnisend

Where each one falls short

Five9

Omnisend

Pricing, plan by plan

Five9

Omnisend

Which should you pick?

Choose Five9 if

Choose Omnisend if

Questions people ask

Related pages

More on Five9

More on Omnisend

Keep looking

Other head to heads