Five9vs
Aircall
Aircall: Cloud phone system for modern business
Five9
Intelligent cloud contact center
As of 30 August 2026, Five9 starts at $149/month. Five9 is a leading provider of cloud contact center software, delivering intelligent cloud-based solutions for workforce optimization, analytics, and omnichanne. Softwr lists it under Telecommunications. Five9 is made by Five9 Inc, launched in 2001, available on Web, Windows, macOS.
Overview
What Five9 does
Five9 is a leading provider of cloud contact center software, delivering intelligent cloud-based solutions for workforce optimization, analytics, and omnichannel engagement.
What people use it for
- Cloud contact centre across voice, chat, email and social messaging
- Routing and managing high volume customer interactions
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Five9.
- A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
- Voice is excluded from the Digital plan and requires a quote
- Usage based charges apply on top of the per seat rate
- Three of the five tiers publish no price at all
Cross-shopped
What people choose instead of Five9
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- Five9vsNICE CXone
NICE CXone: The world's leading cloud contact center
- Five9vsTalkdesk
Talkdesk: Cloud contact center for innovative enterprises
- Five9vsTwilio
Twilio: Cloud communications platform for SMS, voice, and video
Pricing
What Five9 costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Core
$149 /mo
- Inbound/outbound
- IVR
- Basic CTI
Premium
$169 /mo
- Core + Chat/email
- Quality management
Optimum
$199 /mo
- Premium + WFM
- Proactive chat
Ultimate
$229 /mo
- Full suite
- Advanced analytics
Capabilities
Features
Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
Analytics
Salesforce
Integration with Salesforce
ServiceNow
Integration with ServiceNow
Microsoft Dynamics
Integration with Microsoft Dynamics
Zendesk
Integration with Zendesk
Oracle
Integration with Oracle
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is the minimum team size required to use Five9?
Five9 requires a minimum commitment of 50 seats for any subscription plan.
SourceHow is Five9 pricing calculated, per user, flat rate, or usage-based?
Five9 offers flexible pricing models: per concurrent user, per named agent, or pay-per-use. The pricing structure varies depending on the chosen bundle.
SourceWhat does the entry-level Digital bundle include, and what does it cost?
The Digital bundle costs $119 per month per seat and supports digital channels only. Higher tiers (Core at $159, Plus, Pro, and Enterprise) are available, with Plus/Pro/Enterprise requiring contact with sales for pricing.
SourceAre there additional charges beyond the base subscription?
Yes. All bundles include 3000 AI minutes per seat, but additional AI usage incurs charges. SMS messaging also has usage-based charges applied separately.
SourceBehind it
Who makes Five9
- Company
- Five9 Inc
- Based in
- San Ramon, CA
Keep looking
Where to go from Five9
- Five9 alternativesEvery product people weigh against it
- Five9 pricingPlans, floors and what the tiers exclude
- Five9 badgesWhich rules it meets, and the figure behind each
- All Telecommunications softwareThe full category
- Best Telecommunications softwareThe shortlist, and how it was cut
Best Telecommunications software for
Compare Five9 with
- NICE CXone
- Genesys Cloud
- Talkdesk
- RingCentral
- 8x8
- Dialpad
- Twilio
- Aircall
- OneSignal
- Ozonetel
- Bandwidth
- Knowlarity
- Telesign
- 46elks
- RingCentral
- 8x8
- Ozonetel
- Bandwidth
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From €0.02/SMS part11 researched notesIndian cloud contact centre with its own carrier infrastructure and on-premise deployment options
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Pricing on request11 researched notes
Softwr does not host reviews and shows no star rating for Five9, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Five9
Five9 alternatives
What people switch to, and what they give up
Five9 pricing
Every tier, and where the cost actually lands
Compare Five9
Put it head to head with anything we hold
Five9 badge
Its rating, and an embed for your own site
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