Software · head to head
Five9 vs Vonage
Vonage
Software
Communications API platform for messaging and voice
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Vonage mMS pricing not published publicly, requires sales team quote
- They diverge on capability: Five9 covers Intelligent routing, Vonage covers SMS messaging.
Where they differ
Only the attributes on which Five9 and Vonage actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Five9
- Intelligent routing
- IVR
- ACD
- Dialer
- WFM
- Quality management
- Analytics
- ServiceNow
Only in Vonage
- SMS messaging
- Voice API
- Video API
- Number management
- Slack
- AWS
- Azure
- Mobile support
Both cover
- Salesforce
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Five9
- Cloud contact centre across voice, chat, email and social messagingnot Vonage
- Routing and managing high volume customer interactionsnot Vonage
Vonage
- Customer engagementnot Five9
- Lead generationnot Five9
- Customer supportnot Five9
- Sales automationnot Five9
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Five9
- A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
- Voice is excluded from the Digital plan and requires a quote
- Usage based charges apply on top of the per seat rate
- Three of the five tiers publish no price at all
Vonage
- MMS pricing not published publicly, requires sales team quote
- International SMS rates can exceed $1.00 per message in some markets
- Smaller developer ecosystem compared to Twilio
Pricing, plan by plan
Five9
$149/month- Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
- Premium$169/month
- Core + Chat/email
- Quality management
- Optimum$199/month
- Premium + WFM
- Proactive chat
- Ultimate$229/month
- Full suite
- Advanced analytics
Vonage
On request- Pay-as-you-go$0.05/month
- SMS and voice
- No monthly commitment
- Starter$100/month
- Volume discounts
- Premium support
- Enterprise$undefined/month
- Custom pricing
- Dedicated team
Which should you pick?
Questions people ask
- Is Five9 or Vonage better?
- Neither clearly leads. Five9 starts at $149/month and Vonage at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Five9 or Vonage?
- Five9 starts at $149/month and Vonage at On request.
- Does Five9 or Vonage run on more platforms?
- Five9 runs on Web, Desktop. Vonage runs on API.
- What is Five9 best used for?
- Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Vonage is typically brought in for.
- What can Five9 do that Vonage cannot?
- Five9 covers Intelligent routing, IVR, ACD, Dialer. Vonage covers SMS messaging, Voice API, Video API, Number management. Both handle Salesforce, Web support.
Answered from the vendors’ own pages
Vonage: How much does Vonage SMS cost?
Vonage SMS API costs $0.00809 per outbound message and $0.00649 per inbound message in the US. There is no monthly minimum. Virtual phone numbers cost around $4.18 per month.
SourceVonage: What is Vonage Voice API pricing?
Voice API charges $0.00798/minute for US domestic calls. You pay per minute for calls made and received via the API.
SourceVonage: How does Vonage compare to Twilio for SMS?
Vonage charges $0.00809 per SMS versus Twilio at $0.0083. Vonage is marginally cheaper for SMS-heavy workloads, while Twilio offers better developer experience and broader channel support.
Source