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Software · head to head

Five9 vs Loops

Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
L

Loops

Software

Email platform for modern startups

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; Loops pricing is metered at $0.10 per 1,000 emails on top of the contact-based plan tier, adding a variable cost beyond the base subscription

Where they differ

Only the attributes on which Five9 and Loops actually diverge.

Attributes where Five9 and Loops differ
AttributeFive9Loops
Starting price$149/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, DesktopWeb
Founded2001Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Loops

Nothing recorded that Five9 does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Loops
  • Routing and managing high volume customer interactionsnot Loops

Loops

No use cases recorded yet. See the Loops review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Loops

  • Pricing is metered at $0.10 per 1,000 emails on top of the contact-based plan tier, adding a variable cost beyond the base subscription

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Loops

On request

No published plan breakdown. See the Loops review.

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Choose Loops if

Nothing in the data separates Loops from Five9 on the points above - pick on price and on how each one feels to use.

Loops review

Questions people ask

Is Five9 or Loops better?
Neither clearly leads. Five9 starts at $149/month and Loops at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or Loops?
Five9 starts at $149/month and Loops at On request.
Does Five9 or Loops run on more platforms?
Five9 runs on Web, Desktop. Loops runs on Web.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what Loops is typically brought in for.
What can Five9 do that Loops cannot?
Five9 covers Intelligent routing, IVR, ACD, Dialer.
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