Softwr

Telecommunications · head to head

Five9 vs NICE CXone

Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite
NICE CXone logo

NICE CXone

Telecommunications

The world's leading cloud contact center

From
$71/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month; NICE CXone listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL
  • They diverge on capability: Five9 covers Intelligent routing, NICE CXone covers Omnichannel routing.

Where they differ

Only the attributes on which Five9 and NICE CXone actually diverge.

Attributes where Five9 and NICE CXone differ
AttributeFive9NICE CXone
Starting price$149/month$71/month
Founded20011986

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Desktop), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Five9

  • Intelligent routing
  • Dialer
  • Zendesk
  • GDPR

Only in NICE CXone

  • Omnichannel routing
  • AI automation
  • SAP
  • FedRAMP

Both cover

  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce
  • ServiceNow
  • Microsoft Dynamics
  • Oracle
  • SOC2
  • PCI DSS
  • HIPAA
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot NICE CXone
  • Routing and managing high volume customer interactionsnot NICE CXone

NICE CXone

  • Enterprise contact centernot Five9
  • Workforce optimizationnot Five9
  • Quality managementnot Five9
  • Customer analyticsnot Five9

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

NICE CXone

  • Listed on UK G-Cloud at £43.50 to £132 per user per month for NICE CXone, via reseller SVL

Pricing, plan by plan

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

NICE CXone

$71/month
  • Digital Agent$71/month
    • Digital channels
    • Basic routing
    • Analytics
  • Voice Agent$94/month
    • Voice
    • IVR
    • Recording
  • Omnichannel Agent$110/month
    • All channels
    • WFO
    • Advanced AI
  • Enterprise$undefined/month
    • Custom
    • Premium support
    • Full suite

Which should you pick?

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want dialer.
Five9 review

Choose NICE CXone if

  • You need omnichannel routing.
  • You work on Web, Desktop.
  • You also want ai automation.
NICE CXone review

Questions people ask

Is Five9 or NICE CXone better?
Neither clearly leads. Five9 starts at $149/month and NICE CXone at $71/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Five9 or NICE CXone?
Five9 starts at $149/month and NICE CXone at $71/month.
Does Five9 or NICE CXone run on more platforms?
Both run on Web, Desktop, so platform support will not decide this one for you.
What is Five9 best used for?
Five9 is most often used for cloud contact centre across voice, chat, email and social messaging, routing and managing high volume customer interactions. Of those, cloud contact centre across voice, chat, email and social messaging and routing and managing high volume customer interactions are not what NICE CXone is typically brought in for.
What can Five9 do that NICE CXone cannot?
Five9 covers Intelligent routing, Dialer, Zendesk, GDPR. NICE CXone covers Omnichannel routing, AI automation, SAP, FedRAMP. Both handle IVR, ACD, WFM, Quality management.
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