Telecommunications · head to head
Dialpad vs Klaviyo

Klaviyo
Email Marketing
The email and SMS marketing platform for ecommerce
- From
- Free
- Rated
- -
The short version
- Only Klaviyo has a free tier, so it costs nothing to try first.
- Each has a real cost: Dialpad pricing details not publicly disclosed; requires contacting sales; Klaviyo the free plan caps active profiles at 250 and sends at 500 emails a month
- They diverge on capability: Dialpad covers Voice calls, Klaviyo covers Email marketing.
Where they differ
Only the attributes on which Dialpad and Klaviyo actually diverge.
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Dialpad
- Voice calls
- Video meeting
- Chat
- Analytics
- Call recording
- Slack
- Salesforce
- HubSpot
Only in Klaviyo
- Email marketing
- SMS marketing
- Push notifications
- Marketing automation
- Segmentation
- A/B testing
- Reporting & analytics
- Ecommerce integrations
What people use each for
The jobs each tool is most often brought in to do.
Dialpad
- Customer service with AI voice and chat agentsnot Klaviyo
- Autonomous contact centre operations with handoff to humansnot Klaviyo
- Multi-channel communication (voice, chat, SMS, email)not Klaviyo
- HIPAA-compliant healthcare communicationnot Klaviyo
Klaviyo
- Email and SMS marketing automation for ecommerce storesnot Dialpad
- Segmenting customers on purchase and behaviour datanot Dialpad
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Dialpad
- Pricing details not publicly disclosed; requires contacting sales
- AI Agent pricing uses credit-based model with pay-per-value structure
- Specific pricing tiers and feature comparisons not available on public website
Klaviyo
- The free plan caps active profiles at 250 and sends at 500 emails a month
- Pricing scales with stored profile count rather than with messages sent, so an unengaged list costs the same as an active one
- SMS is metered separately, with only $5 of mobile messages included on the free plan
- Paid tier prices are not published on the pricing page and depend on profile count
Pricing, plan by plan
Dialpad
On requestNo published plan breakdown. See the Dialpad review.
Klaviyo
Free- FreeFree
- Up to 500 contacts
- Unlimited campaigns
- Basic automation
- Pro$20/month
- Unlimited contacts
- SMS campaigns
- Advanced automation
Which should you pick?
Choose Dialpad if
- You need voice calls.
- You work on Web, Mobile.
- You also want video meeting.
Choose Klaviyo if
- You need email marketing.
- You want to start without paying.
- You also want sms marketing.
Questions people ask
- Is Dialpad or Klaviyo better?
- Neither clearly leads. Dialpad starts at On request and Klaviyo at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Dialpad or Klaviyo?
- Klaviyo has a free tier; the other does not. Paid plans start at On request for Dialpad and Free for Klaviyo.
- Does Dialpad or Klaviyo run on more platforms?
- Dialpad runs on Web, Mobile. Klaviyo runs on Web.
- Can I use Klaviyo for free?
- Yes. Klaviyo has a free tier, so you can try it without paying. Dialpad starts at On request.
- What is Dialpad best used for?
- Dialpad is most often used for customer service with ai voice and chat agents, autonomous contact centre operations with handoff to humans, multi-channel communication (voice, chat, sms, email), hipaa-compliant healthcare communication. Of those, customer service with ai voice and chat agents and autonomous contact centre operations with handoff to humans are not what Klaviyo is typically brought in for.
- What can Dialpad do that Klaviyo cannot?
- Dialpad covers Voice calls, Video meeting, Chat, Analytics. Klaviyo covers Email marketing, SMS marketing, Push notifications, Marketing automation.
Related pages
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- Dialpad vs RD Station Marketing
- Dialpad vs SendGrid
- Klaviyo vs Aircall
- Klaviyo vs Talkdesk
- Klaviyo vs Five9
- Klaviyo vs NICE CXone
- Klaviyo vs Twilio
- Klaviyo vs Vonage
- Klaviyo vs Whereby
- Klaviyo vs 8x8
- Klaviyo vs Genesys Cloud
- Klaviyo vs OneSignal
- Klaviyo vs RingCentral
- Klaviyo vs ActiveCampaign
- Klaviyo vs AWeber
- Klaviyo vs Brevo
- Klaviyo vs EmailOctopus
- Klaviyo vs Flodesk
- Klaviyo vs GetResponse
- Klaviyo vs Instantly
- Klaviyo vs Loops
- Klaviyo vs MailerLite
- Klaviyo vs Mailjet
- Klaviyo vs Omnisend
- Klaviyo vs RD Station Marketing
- Klaviyo vs SendGrid

