Is EmailOctopus or Five9 better?

Neither clearly leads. EmailOctopus starts at Free and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, EmailOctopus or Five9?

EmailOctopus has a free tier; the other does not. Paid plans start at Free for EmailOctopus and $149/month for Five9.

Does EmailOctopus or Five9 run on more platforms?

EmailOctopus runs on Web. Five9 runs on Web, Desktop.

Can I use EmailOctopus for free?

Yes. EmailOctopus has a free tier, so you can try it without paying. Five9 starts at $149/month.

What can EmailOctopus do that Five9 cannot?

Five9 covers Intelligent routing, IVR, ACD, Dialer.

Email Marketing · head to head

EmailOctopus vs Five9

EmailOctopus

Email Marketing

Affordable email marketing

From: Free
Rated: -

Full review Website

Five9

Telecommunications

Intelligent cloud contact center

From: $149/month
Rated: -

Full review Website

The short version

Only EmailOctopus has a free tier, so it costs nothing to try first.
Each has a real cost: EmailOctopus paid plans scale from about $4 to $19 per month by subscriber count, and the free plan caps at 2,500 subscribers and 10,000 emails per month; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month

Where they differ

Only the attributes on which EmailOctopus and Five9 actually diverge.

Attributes where EmailOctopus and Five9 differ
Attribute	EmailOctopus	Five9
Starting price	Free	$149/month
Pricing model	freemium	subscription
Free tier	Yes	No
Platforms	Web	Web, Desktop
Category	Email Marketing	Telecommunications
Founded	Unknown	2001

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in EmailOctopus

Nothing recorded that Five9 does not also cover.

Only in Five9

Intelligent routing
IVR
ACD
Dialer
WFM
Quality management
Analytics
Salesforce

What people use each for

The jobs each tool is most often brought in to do.

EmailOctopus

No use cases recorded yet. See the EmailOctopus review.

Five9

Cloud contact centre across voice, chat, email and social messagingnot EmailOctopus
Routing and managing high volume customer interactionsnot EmailOctopus

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

EmailOctopus

Paid plans scale from about $4 to $19 per month by subscriber count, and the free plan caps at 2,500 subscribers and 10,000 emails per month

Five9

A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
Voice is excluded from the Digital plan and requires a quote
Usage based charges apply on top of the per seat rate
Three of the five tiers publish no price at all

Pricing, plan by plan

EmailOctopus

Free

No published plan breakdown. See the EmailOctopus review.

Five9

$149/month

Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
Premium$169/month
- Core + Chat/email
- Quality management
Optimum$199/month
- Premium + WFM
- Proactive chat
Ultimate$229/month
- Full suite
- Advanced analytics

Which should you pick?

Choose EmailOctopus if

You want to start without paying.

EmailOctopus review

Choose Five9 if

You need intelligent routing.
You work on Web, Desktop.
You also want ivr.

Five9 review

Questions people ask

Is EmailOctopus or Five9 better?: Neither clearly leads. EmailOctopus starts at Free and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, EmailOctopus or Five9?: EmailOctopus has a free tier; the other does not. Paid plans start at Free for EmailOctopus and $149/month for Five9.
Does EmailOctopus or Five9 run on more platforms?: EmailOctopus runs on Web. Five9 runs on Web, Desktop.
Can I use EmailOctopus for free?: Yes. EmailOctopus has a free tier, so you can try it without paying. Five9 starts at $149/month.
What can EmailOctopus do that Five9 cannot?: Five9 covers Intelligent routing, IVR, ACD, Dialer.

EmailOctopus vs Five9

EmailOctopus

Five9

The short version

Where they differ

What each one covers

Only in EmailOctopus

Only in Five9

What people use each for

EmailOctopus

Five9

Where each one falls short

EmailOctopus

Five9

Pricing, plan by plan

EmailOctopus

Five9

Which should you pick?

Choose EmailOctopus if

Choose Five9 if

Questions people ask

Related pages

More on EmailOctopus

More on Five9

Keep looking

Other head to heads