Telecommunications · head to head
8x8 vs Five9
8x8
Telecommunications
Enterprise-grade unified communications
- From
- $29.99/month
- Rated
- -
The short version
- Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- They diverge on capability: 8x8 covers Voice calling, Five9 covers Intelligent routing.
Where they differ
Only the attributes on which 8x8 and Five9 actually diverge.
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Telecommunications).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in 8x8
- Voice calling
- Video meetings
- Team messaging
- Call recording
- Voicemail
- Call routing
- Microsoft Teams
- Google Workspace
Only in Five9
- Intelligent routing
- IVR
- ACD
- Dialer
- WFM
- Quality management
- ServiceNow
- Microsoft Dynamics
Both cover
- Analytics
- Salesforce
- SOC2
- HIPAA
- Web support
What people use each for
The jobs each tool is most often brought in to do.
8x8
- Business communicationnot Five9
- Customer contactnot Five9
- Remote worknot Five9
- Continuitynot Five9
Five9
- Cloud contact centre across voice, chat, email and social messagingnot 8x8
- Routing and managing high volume customer interactionsnot 8x8
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
8x8
- Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited
Five9
- A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
- Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
- Voice is excluded from the Digital plan and requires a quote
- Usage based charges apply on top of the per seat rate
- Three of the five tiers publish no price at all
Pricing, plan by plan
8x8
$29.99/month- Pro$29.99/month
- Calling and meetings
- Video conferencing
- Team messaging
- Enterprise$undefined/month
- Everything in Pro
- Advanced analytics
- Dedicated support
Five9
$149/month- Core$149/month
- Inbound/outbound
- IVR
- Basic CTI
- Premium$169/month
- Core + Chat/email
- Quality management
- Optimum$199/month
- Premium + WFM
- Proactive chat
- Ultimate$229/month
- Full suite
- Advanced analytics
Which should you pick?
Choose 8x8 if
- You need voice calling.
- You work on Web, Windows, Macos, Ios, Android.
- You also want video meetings.
Questions people ask
- Is 8x8 or Five9 better?
- Neither clearly leads. 8x8 starts at $29.99/month and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, 8x8 or Five9?
- 8x8 starts at $29.99/month and Five9 at $149/month.
- Does 8x8 or Five9 run on more platforms?
- 8x8 runs on Web, Windows, Macos, Ios, Android. Five9 runs on Web, Desktop.
- What is 8x8 best used for?
- 8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Five9 is typically brought in for.
- What can 8x8 do that Five9 cannot?
- 8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Analytics, Salesforce, SOC2, HIPAA.
Related pages
Other head to heads
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- 8x8 vs NICE CXone
- 8x8 vs Twilio
- 8x8 vs Vonage
- 8x8 vs Whereby
- 8x8 vs Dialpad
- 8x8 vs Genesys Cloud
- 8x8 vs OneSignal
- 8x8 vs RingCentral
- Five9 vs Aircall
- Five9 vs Talkdesk
- Five9 vs NICE CXone
- Five9 vs Twilio
- Five9 vs Vonage
- Five9 vs Whereby
- Five9 vs Dialpad
- Five9 vs Genesys Cloud
- Five9 vs OneSignal
- Five9 vs RingCentral