Software · head to head
Freshsales vs Outreach
The short version
- Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Outreach pricing not transparent, requiring custom quotes for most implementations
- They diverge on capability: Freshsales covers Contact management, Outreach covers Sales engagement.
Where they differ
Only the attributes on which Freshsales and Outreach actually diverge.
| Attribute | Freshsales | Outreach |
|---|---|---|
| Starting price | $19/month | $100/month |
| Platforms | Web, Ios, Android | Web |
| Founded | 2010 | 2014 |
Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Freshsales
- Contact management
- Lead scoring
- Sales pipeline
- Activity tracking
- Email sync
- AI insights
- Workflow automation
- Gmail
Only in Outreach
- Sales engagement
- Conversation intelligence
- Revenue intelligence
- Pipeline management
- Analytics & reporting
- Salesforce
- Microsoft Dynamics
Both cover
- Slack
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Freshsales
- Sales CRM with built in email, phone and chatnot Outreach
- Managing deals, pipelines and sales sequencesnot Outreach
Outreach
- Sales outreachnot Freshsales
- Pipeline managementnot Freshsales
- Revenue forecastingnot Freshsales
- Team performancenot Freshsales
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Freshsales
- Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
- Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
- Every published price requires annual billing
- The Freddy AI agent is billed separately at $49 per 100 sessions
- Branded documents are a further $19 per user add on
- No contact limits are stated for any tier on the pricing page
Outreach
- Pricing not transparent, requiring custom quotes for most implementations
- Complex setup requiring deep Salesforce configuration and customization
- Primarily designed for enterprise SDR and sales teams, less suitable for small businesses
Pricing, plan by plan
Freshsales
$19/month- Starter$19/month
- Contact & account management
- Pipeline management
- Growth$39/month
- Everything in Starter
- Sales automation
- Territory management
- Pro$65/month
- Everything in Growth
- Forecasting
- Advanced customization
Outreach
$100/month- Standard$100/month
- Email sequencing
- Task management
- Basic analytics
- ProfessionalFree
- All Standard features
- Conversation intelligence
- Advanced analytics
- EnterpriseFree
- All Professional features
- Revenue intelligence
- Custom integrations
Which should you pick?
Choose Freshsales if
- You need contact management.
- You work on Web, Ios, Android.
- You also want lead scoring.
Questions people ask
- Is Freshsales or Outreach better?
- Neither clearly leads. Freshsales starts at $19/month and Outreach at $100/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Freshsales or Outreach?
- Freshsales starts at $19/month and Outreach at $100/month.
- Does Freshsales or Outreach run on more platforms?
- Freshsales runs on Web, Ios, Android. Outreach runs on Web.
- What is Freshsales best used for?
- Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Outreach is typically brought in for.
- What can Freshsales do that Outreach cannot?
- Freshsales covers Contact management, Lead scoring, Sales pipeline, Activity tracking. Outreach covers Sales engagement, Conversation intelligence, Revenue intelligence, Pipeline management. Both handle Slack, Web support, Ios support, Android support.
Answered from the vendors’ own pages
Outreach: What channels does Outreach support for sales engagement?
Outreach enables outreach across email, phone calls, SMS, and social media with multi-channel sequencing and automated cadences.
SourceOutreach: Does Outreach integrate with Salesforce?
Yes, Outreach deeply integrates with Salesforce to automatically log emails, calls, and tasks back to CRM records, keeping both platforms synchronized.
SourceOutreach: Can Outreach sync with calendar systems?
Yes, Outreach syncs calendar events to Salesforce as Events records, supporting two-way synchronization between Outreach meetings and Salesforce Events.
Source