Softwr

Software · head to head

Freshsales vs SugarCRM

F

Freshsales

Software

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • They diverge on capability: Freshsales covers Lead scoring, SugarCRM covers Lead management.

Where they differ

Only the attributes on which Freshsales and SugarCRM actually diverge.

Attributes where Freshsales and SugarCRM differ
AttributeFreshsalesSugarCRM
Starting price$19/month$40/month
Founded20102004

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Lead scoring
  • Activity tracking
  • Email sync
  • AI insights
  • Workflow automation
  • Gmail
  • Outlook
  • Shopify

Only in SugarCRM

  • Lead management
  • Marketing automation
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce
  • HubSpot
  • Zapier

Both cover

  • Contact management
  • Sales pipeline
  • Slack
  • SOC2
  • GDPR
  • ISO27001
  • Cloud deployment
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot SugarCRM
  • Managing deals, pipelines and sales sequencesnot SugarCRM

SugarCRM

  • CRM for sales, marketing and service teamsnot Freshsales
  • Managing accounts, opportunities and customer history at mid market scalenot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Which should you pick?

Choose Freshsales if

  • You need lead scoring.
  • You work on Web, Ios, Android.
  • You also want activity tracking.
Freshsales review

Choose SugarCRM if

  • You need lead management.
  • You work on Web, Ios, Android.
  • You also want marketing automation.
SugarCRM review

Questions people ask

Is Freshsales or SugarCRM better?
Neither clearly leads. Freshsales starts at $19/month and SugarCRM at $40/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or SugarCRM?
Freshsales starts at $19/month and SugarCRM at $40/month.
Does Freshsales or SugarCRM run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what SugarCRM is typically brought in for.
What can Freshsales do that SugarCRM cannot?
Freshsales covers Lead scoring, Activity tracking, Email sync, AI insights. SugarCRM covers Lead management, Marketing automation, Customer service, Reporting. Both handle Contact management, Sales pipeline, Slack, SOC2.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshsales

More on SugarCRM

Keep looking

Other head to heads