Software · head to head
Copper vs Freshsales
The short version
- Only Copper has a free tier, so it costs nothing to try first.
- Each has a real cost: Copper the Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month; Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
- They diverge on capability: Copper covers Gmail integration, Freshsales covers Lead scoring.
Where they differ
Only the attributes on which Copper and Freshsales actually diverge.
| Attribute | Copper | Freshsales |
|---|---|---|
| Starting price | Free | $19/month |
| Free tier | Yes | No |
| Platforms | Web | Web, Ios, Android |
| Founded | 2014 | 2010 |
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Copper
- Gmail integration
- Deal tracking
- Pipeline management
- Email tracking
- Automation
- Google Calendar
- Zapier
- English language support
Only in Freshsales
- Lead scoring
- Sales pipeline
- Activity tracking
- Email sync
- AI insights
- Workflow automation
- Outlook
- Shopify
Both cover
- Contact management
- Gmail
- Slack
- SOC2
- GDPR
- Cloud deployment
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Copper
- CRM for teams working inside Google Workspacenot Freshsales
- Pipeline and deal trackingnot Freshsales
- Contact enrichment and activity capturenot Freshsales
- Workflow automation on the higher tiersnot Freshsales
Freshsales
- Sales CRM with built in email, phone and chatnot Copper
- Managing deals, pipelines and sales sequencesnot Copper
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Copper
- The Basic plan caps at 2,500 contacts and 25 companies, which is small for a CRM at $23 per user per month
- Professional at $59 per user per month still caps at 15,000 contacts and 50 companies
- Workflow automation, bulk email and reporting all require Professional
- Email sequences, custom reports and multi-currency are Business tier only at $99 per user per month
- The advertised prices are the annual rates; monthly billing runs from $29 to $134 per user
Freshsales
- Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
- Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
- Every published price requires annual billing
- The Freddy AI agent is billed separately at $49 per 100 sessions
- Branded documents are a further $19 per user add on
- No contact limits are stated for any tier on the pricing page
Pricing, plan by plan
Copper
Free- FreeFree
- Contact management
- Basic CRM
- Starter$25/month
- Everything in Free
- Pipeline management
- Professional$75/month
- Everything in Starter
- Automation
- Advanced reporting
Freshsales
$19/month- Starter$19/month
- Contact & account management
- Pipeline management
- Growth$39/month
- Everything in Starter
- Sales automation
- Territory management
- Pro$65/month
- Everything in Growth
- Forecasting
- Advanced customization
Which should you pick?
Choose Copper if
- You need gmail integration.
- You want to start without paying.
- You also want deal tracking.
Choose Freshsales if
- You need lead scoring.
- You work on Web, Ios, Android.
- You also want sales pipeline.
Questions people ask
- Is Copper or Freshsales better?
- Neither clearly leads. Copper starts at Free and Freshsales at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Copper or Freshsales?
- Copper has a free tier; the other does not. Paid plans start at Free for Copper and $19/month for Freshsales.
- Does Copper or Freshsales run on more platforms?
- Copper runs on Web. Freshsales runs on Web, Ios, Android.
- Can I use Copper for free?
- Yes. Copper has a free tier, so you can try it without paying. Freshsales starts at $19/month.
- What is Copper best used for?
- Copper is most often used for crm for teams working inside google workspace, pipeline and deal tracking, contact enrichment and activity capture, workflow automation on the higher tiers. Of those, crm for teams working inside google workspace and pipeline and deal tracking are not what Freshsales is typically brought in for.
- What can Copper do that Freshsales cannot?
- Copper covers Gmail integration, Deal tracking, Pipeline management, Email tracking. Freshsales covers Lead scoring, Sales pipeline, Activity tracking, Email sync. Both handle Contact management, Gmail, Slack, SOC2.