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CRM & Sales · head to head

Freshsales vs Salesforce

F

Freshsales

CRM & Sales

Smart CRM for growing businesses

From
$19/month
Rated
-
Full reviewWebsite
Salesforce logo

Salesforce

All industries

World's #1 CRM

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshsales contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price; Salesforce sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually
  • They diverge on capability: Freshsales covers Lead scoring, Salesforce covers Opportunity management.

Where they differ

Only the attributes on which Freshsales and Salesforce actually diverge.

Attributes where Freshsales and Salesforce differ
AttributeFreshsalesSalesforce
Starting price$19/month$25/month
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Api
CategoryCRM & SalesAll industries
Founded20101999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshsales

  • Lead scoring
  • Sales pipeline
  • Activity tracking
  • Email sync
  • AI insights
  • Gmail
  • Outlook
  • Shopify

Only in Salesforce

  • Opportunity management
  • Lead management
  • Reports & dashboards
  • Email integration
  • Mobile access
  • AppExchange
  • Microsoft 365
  • Google Workspace

Both cover

  • Contact management
  • Workflow automation
  • Slack
  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Freshsales

  • Sales CRM with built in email, phone and chatnot Salesforce
  • Managing deals, pipelines and sales sequencesnot Salesforce

Salesforce

  • Sales managementnot Freshsales
  • Customer servicenot Freshsales
  • Marketing automationnot Freshsales
  • Lead generationnot Freshsales
  • Analytics & reportingnot Freshsales

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshsales

  • Contact scoring, sales sequences and territory management require the Pro plan at $39 per user per month, more than four times the Growth price
  • Forecasting insights, custom modules, sandbox and audit logs are Enterprise only at $59 per user per month
  • Every published price requires annual billing
  • The Freddy AI agent is billed separately at $49 per 100 sessions
  • Branded documents are a further $19 per user add on
  • No contact limits are stated for any tier on the pricing page

Salesforce

  • Sales Cloud tiers as captured 2 January 2024: Starter Suite $25/user/month, Professional $80/user/month, Enterprise $165/user/month, all USD billed annually

Pricing, plan by plan

Freshsales

$19/month
  • Starter$19/month
    • Contact & account management
    • Pipeline management
  • Growth$39/month
    • Everything in Starter
    • Sales automation
    • Territory management
  • Pro$65/month
    • Everything in Growth
    • Forecasting
    • Advanced customization

Salesforce

$25/month
  • Essentials$25/month
    • Account & contact management
    • Opportunity tracking
    • Lead management
  • Professional$80/month
    • Everything in Essentials
    • Complete CRM
    • Lead scoring
  • Enterprise$165/month
    • Everything in Professional
    • Workflow automation
    • Advanced analytics
  • Unlimited$330/month
    • Everything in Enterprise
    • Unlimited customizations
    • 24/7 support

Which should you pick?

Choose Freshsales if

  • You need lead scoring.
  • You work on Web, Ios, Android.
  • You also want sales pipeline.
Freshsales review

Choose Salesforce if

  • You need opportunity management.
  • You work on Web, Ios, Android, Api.
  • You also want lead management.
Salesforce review

Questions people ask

Is Freshsales or Salesforce better?
Neither clearly leads. Freshsales starts at $19/month and Salesforce at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshsales or Salesforce?
Freshsales starts at $19/month and Salesforce at $25/month.
Does Freshsales or Salesforce run on more platforms?
Freshsales runs on Web, Ios, Android. Salesforce runs on Web, Ios, Android, Api.
What is Freshsales best used for?
Freshsales is most often used for sales crm with built in email, phone and chat, managing deals, pipelines and sales sequences. Of those, sales crm with built in email, phone and chat and managing deals, pipelines and sales sequences are not what Salesforce is typically brought in for.
What can Freshsales do that Salesforce cannot?
Freshsales covers Lead scoring, Sales pipeline, Activity tracking, Email sync. Salesforce covers Opportunity management, Lead management, Reports & dashboards, Email integration. Both handle Contact management, Workflow automation, Slack, SOC2.
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