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Software · head to head

Acquire vs tawk.to

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
tawk.to logo

tawk.to

Software

100% free live chat software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only tawk.to has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; tawk.to removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • They diverge on capability: Acquire covers Co-browsing, tawk.to covers Ticketing.

Where they differ

Only the attributes on which Acquire and tawk.to actually diverge.

Attributes where Acquire and tawk.to differ
AttributeAcquiretawk.to
Starting price$50/monthFree
Pricing modelsubscriptionfree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Ios, Android, Windows, Mac
Founded20152013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • AI chatbots
  • Salesforce
  • Zendesk
  • HubSpot
  • Slack
  • Microsoft Dynamics
  • SOC2

Only in tawk.to

  • Ticketing
  • CRM
  • WordPress
  • Shopify
  • Wix
  • Google Analytics
  • Zapier
  • SSL

Both cover

  • Live chat
  • Video chat
  • Screen sharing
  • Knowledge base
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot tawk.to
  • Omnichannel support across chat, SMS, email and voicenot tawk.to
  • Video and cobrowsing sessions with customersnot tawk.to
  • Routing and SLAs across a support queuenot tawk.to
  • Call deflection from phone into digital channelsnot tawk.to

tawk.to

  • Budget-conscious sites wanting free core live chat and paying only for specific add-ons like AI or staffed agentsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

tawk.to

  • Removing the Powered by tawk.to branding costs an extra $29/month even on the free plan
  • Enhanced AI Assist chatbot is a paid add-on starting at $29/month rather than included free
  • Human staffed chat agents are billed at $1/hour as a separate add-on

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

tawk.to

Free
  • Free ForeverFree
    • Unlimited agents
    • Unlimited history
    • Mobile apps
  • Hired Agent$1/hour
    • Professional agents
    • 24/7 coverage
    • Quality assured
  • Remove Branding$19/month
    • White label
    • Custom branding

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want ai chatbots.
Acquire review

Choose tawk.to if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android, Windows, Mac.
  • You also want crm.
tawk.to review

Questions people ask

Is Acquire or tawk.to better?
Neither clearly leads. Acquire starts at $50/month and tawk.to at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or tawk.to?
tawk.to has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for tawk.to.
Does Acquire or tawk.to run on more platforms?
Acquire runs on Web, Ios, Android. tawk.to runs on Web, Ios, Android, Windows, Mac.
Can I use tawk.to for free?
Yes. tawk.to has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what tawk.to is typically brought in for.
What can Acquire do that tawk.to cannot?
Acquire covers Co-browsing, AI chatbots, Salesforce, Zendesk. tawk.to covers Ticketing, CRM, WordPress, Shopify. Both handle Live chat, Video chat, Screen sharing, Knowledge base.
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