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Software · head to head

Tidio vs Acquire

Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Acquire pricing is not published on any tier
  • They diverge on capability: Tidio covers Chatbots, Acquire covers Co-browsing.

Where they differ

Only the attributes on which Tidio and Acquire actually diverge.

Attributes where Tidio and Acquire differ
AttributeTidioAcquire
Starting priceFree$50/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android
Founded20132015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk
  • HubSpot

Both cover

  • Live chat
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Acquire
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Acquire

Acquire

  • Live chat and messaging on a website or appnot Tidio
  • Omnichannel support across chat, SMS, email and voicenot Tidio
  • Video and cobrowsing sessions with customersnot Tidio
  • Routing and SLAs across a support queuenot Tidio
  • Call deflection from phone into digital channelsnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Questions people ask

Is Tidio or Acquire better?
Neither clearly leads. Tidio starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Acquire?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and $50/month for Acquire.
Does Tidio or Acquire run on more platforms?
Tidio runs on Cloud-based SaaS. Acquire runs on Web, Ios, Android.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Acquire is typically brought in for.
What can Tidio do that Acquire cannot?
Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Both handle Live chat, GDPR, Web support, Ios support.
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