Softwr

Live Chat · head to head

Slimchat vs Tidio

S

Slimchat

Live Chat

Lightweight live chat solution for websites

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Rated
-
Full reviewWebsite

The short version

  • Only Slimchat has a free tier, so it costs nothing to try first.
  • Each has a real cost: Slimchat the vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Slimchat covers Live chat widget, Tidio covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Slimchat and Tidio actually diverge.

Attributes where Slimchat and Tidio differ
AttributeSlimchatTidio
Starting priceFree$24.17/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile responsiveCloud-based SaaS
Founded20162013

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Slimchat

  • Live chat widget
  • Lightweight design
  • Fast loading
  • Visitor information
  • API
  • Webhooks
  • Mobile responsive support

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Both cover

  • Zapier
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Slimchat

  • Customer engagementnot Tidio
  • Lead generationnot Tidio
  • Customer supportnot Tidio
  • Sales automationnot Tidio

Tidio

  • Live chat customer support across web and mobilenot Slimchat
  • AI-powered customer service automation with Lyro AI Agentnot Slimchat
  • Ticketing and conversation management for support teamsnot Slimchat
  • Multi-agent support with team collaboration featuresnot Slimchat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Slimchat

  • The vendor's own homepage as captured by the Internet Archive on 19 August 2018 (via Novosi, LLC) shows SlimChat was still pre-release at that date, offering an email signup for '3 months FREE' with an 'Expected release: summer 2018' notice and a $15 incentive to test a tour version; combined with the live site now serving a mismatched Squarespace certificate, this indicates the product likely never reached a stable commercial release

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Slimchat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Pro$20/month
    • Multiple agents
    • Advanced options
  • Business$50/month
    • Unlimited features
    • Priority support

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Which should you pick?

Choose Slimchat if

  • You need live chat widget.
  • You want to start without paying.
  • You work on Web, Mobile responsive.
  • You also want lightweight design.
Slimchat review

Choose Tidio if

  • You need live chat.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is Slimchat or Tidio better?
Neither clearly leads. Slimchat starts at Free and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Slimchat or Tidio?
Slimchat has a free tier; the other does not. Paid plans start at Free for Slimchat and $24.17/month for Tidio.
Does Slimchat or Tidio run on more platforms?
Slimchat runs on Web, Mobile responsive. Tidio runs on Cloud-based SaaS.
Can I use Slimchat for free?
Yes. Slimchat has a free tier, so you can try it without paying. Tidio starts at $24.17/month.
What is Slimchat best used for?
Slimchat is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Tidio is typically brought in for.
What can Slimchat do that Tidio cannot?
Slimchat covers Live chat widget, Lightweight design, Fast loading, Visitor information. Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Both handle Zapier, Web support.

Answered from the vendors’ own pages

Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
Share

Related pages

More on Slimchat

More on Tidio

Keep looking

Other head to heads