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Software · head to head

Smartsupp vs Tidio

Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Smartsupp free plan is capped at 1 operator and 25 conversations per month; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Smartsupp covers Live chat messaging, Tidio covers Live chat.

Where they differ

Only the attributes on which Smartsupp and Tidio actually diverge.

Attributes where Smartsupp and Tidio differ
AttributeSmartsuppTidio
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded20122013

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Heatmaps
  • Slack
  • API
  • Mobile app support
  • IOS support

Only in Tidio

  • Live chat
  • Chatbots
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix
  • BigCommerce

Both cover

  • Visitor tracking
  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Smartsupp
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Smartsupp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is Smartsupp or Tidio better?
Neither clearly leads. Smartsupp starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Smartsupp or Tidio?
Smartsupp starts at Free and Tidio at Free.
Does Smartsupp or Tidio run on more platforms?
Smartsupp runs on Web, Mobile app, IOS, Android. Tidio runs on Cloud-based SaaS.
Can I use Smartsupp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Smartsupp best used for?
Smartsupp is most often used for small teams wanting a bundled live chat and low-volume ai agent starting under $20/month. Of those, small teams wanting a bundled live chat and low-volume ai agent starting under $20/month is not what Tidio is typically brought in for.
What can Smartsupp do that Tidio cannot?
Smartsupp covers Live chat messaging, Co-browsing, Heatmaps, Slack. Tidio covers Live chat, Chatbots, Email marketing, Mobile apps. Both handle Visitor tracking, Shopify, Zapier, Web support.
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