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Software · head to head

Gorgias vs Tidio

Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Gorgias covers Omnichannel inbox, Tidio covers Live chat.

Where they differ

Only the attributes on which Gorgias and Tidio actually diverge.

Attributes where Gorgias and Tidio differ
AttributeGorgiasTidio
Starting price$10/monthFree
Pricing modelusage-basedfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20152013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • Magento
  • Klaviyo

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix

Both cover

  • Shopify
  • BigCommerce
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Gorgias
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Gorgias

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is Gorgias or Tidio better?
Neither clearly leads. Gorgias starts at $10/month and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gorgias or Tidio?
Tidio has a free tier; the other does not. Paid plans start at $10/month for Gorgias and Free for Tidio.
Does Gorgias or Tidio run on more platforms?
Gorgias runs on Web, Ios, Android. Tidio runs on Cloud-based SaaS.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Gorgias best used for?
Gorgias is most often used for e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions. Of those, e-commerce support teams wanting ai-resolved conversations billed only on successful resolutions is not what Tidio is typically brought in for.
What can Gorgias do that Tidio cannot?
Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Both handle Shopify, BigCommerce, GDPR, SSL.
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