Tidiovs
Amazon Lex
Amazon Lex: AWS conversational AI service
Tidio
Customer service platform driven by live chat
As of 30 August 2026, Tidio starts at $24.17/month. Tidio combines live chat, chatbots, and email marketing into one platform. Softwr lists it under Live Chat. Tidio is made by Tidio LLC, launched in 2013, available on Web.
Overview
What Tidio does
Tidio combines live chat, chatbots, and email marketing into one platform. It helps businesses communicate with customers in real-time and automate responses.
What people use it for
- Live chat customer support across web and mobile
- AI-powered customer service automation with Lyro AI Agent
- Ticketing and conversation management for support teams
- Multi-agent support with team collaboration features
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Tidio.
- Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
- Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
- Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
- Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales
Cross-shopped
What people choose instead of Tidio
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- TidiovsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- TidiovsBotpress
Botpress: Open-source chatbot platform and framework
- TidiovsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Tidio costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Starter
$24.17 /mo
- 100 billable conversations
- 50 Lyro AI Agent conversations
- 100 Flows visitors reached
- Live chat and ticketing
- Basic analytics
- 7-day free trial
Growth
$49.17 /mo
- 250+ billable conversations
- Advanced analytics
- User permissions
- Automatic chat assignment
- Macros
Plus
$300 /mo
- Custom billable conversations
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments and multiproject support
- Custom branding
Premium
On request
- 3000+ Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing option
- Mobile SDK
- AI insights and CSAT
- Slack support
Capabilities
Features
Live chat
Chatbots
Visitor tracking
Email marketing
Mobile apps
Canned responses
Shopify
Integration with Shopify
WordPress
Integration with WordPress
Wix
Integration with Wix
BigCommerce
Integration with BigCommerce
Zapier
Integration with Zapier
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
What is the cheapest way to start with Tidio?
The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.
SourceDoes Tidio offer a free trial?
Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.
SourceHow much does Lyro AI Agent cost?
Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.
SourceWhat are Tidio's billable conversation limits?
Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.
SourceBehind it
Who makes Tidio
- Company
- Tidio LLC
- Based in
- San Francisco, CA
Keep looking
Where to go from Tidio
- Tidio alternativesEvery product people weigh against it
- Tidio pricingPlans, floors and what the tiers exclude
- Tidio badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Tidio with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- Conferbot
- LiveChat
- Pure Chat
- Slimchat
- Smartsupp
- Jivochat
- Chatra
- Bold360
- HubSpot Live Chat
- Olark
- Rasa
- Yellow.ai
- Acquire
- LiveChat
Other Live Chat software
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Free, then $19/mo13 researched notesLive chat with advanced visitor tracking and co-browsing
Free, then $17/mo10 researched notes
Softwr does not host reviews and shows no star rating for Tidio, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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