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Live Chat & Chatbots · head to head

Tidio vs Yellow.ai

Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite
Yellow.ai logo

Yellow.ai

Live Chat & Chatbots

Enterprise AI platform for customer experience

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Tidio has a free tier, so it costs nothing to try first.
  • Each has a real cost: Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade; Yellow.ai free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • They diverge on capability: Tidio covers Live chat, Yellow.ai covers AI chatbots.

Where they differ

Only the attributes on which Tidio and Yellow.ai actually diverge.

Attributes where Tidio and Yellow.ai differ
AttributeTidioYellow.ai
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile, Messaging apps, Voice assistants
CategoryLive Chat & ChatbotsUnknown
Founded20132016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Tidio

  • Live chat
  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress

Only in Yellow.ai

  • AI chatbots
  • NLU capabilities
  • Multi-channel support
  • Analytics dashboard
  • Zendesk
  • Salesforce
  • HubSpot
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Yellow.ai
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Yellow.ai

Yellow.ai

  • Businesses wanting to trial an AI chat agent before committing to per-resolution or enterprise billingnot Tidio

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Yellow.ai

  • Free plan caps chat sessions at 500 per month, then charges $0.99 per additional resolution
  • Enterprise plan pricing is not published and requires contacting sales for a custom quote
  • Basic plan pricing is not disclosed on the pricing page either, only feature details

Pricing, plan by plan

Tidio

Free

No published plan breakdown. See the Tidio review.

Yellow.ai

On request
  • Starter$150/month
    • AI chatbot
    • 1 integration
  • Professional$400/month
    • Multi-channel
    • Advanced analytics
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated team

Which should you pick?

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Choose Yellow.ai if

  • You need ai chatbots.
  • You work on Web, Mobile, Messaging apps, Voice assistants.
  • You also want nlu capabilities.
Yellow.ai review

Questions people ask

Is Tidio or Yellow.ai better?
Neither clearly leads. Tidio starts at Free and Yellow.ai at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Tidio or Yellow.ai?
Tidio has a free tier; the other does not. Paid plans start at Free for Tidio and On request for Yellow.ai.
Does Tidio or Yellow.ai run on more platforms?
Tidio runs on Cloud-based SaaS. Yellow.ai runs on Web, Mobile, Messaging apps, Voice assistants.
Can I use Tidio for free?
Yes. Tidio has a free tier, so you can try it without paying. Yellow.ai starts at On request.
What is Tidio best used for?
Tidio is most often used for e-commerce businesses deploying chatbots to handle customer inquiries, customer service teams seeking to automate 50%+ of routine support tickets. Of those, e-commerce businesses deploying chatbots to handle customer inquiries and customer service teams seeking to automate 50%+ of routine support tickets are not what Yellow.ai is typically brought in for.
What can Tidio do that Yellow.ai cannot?
Tidio covers Live chat, Chatbots, Visitor tracking, Email marketing. Yellow.ai covers AI chatbots, NLU capabilities, Multi-channel support, Analytics dashboard. Both handle Web support.
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