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Microsoft Dynamics 365 Chat vs Tidio

Microsoft Dynamics 365 Chat logo

Microsoft Dynamics 365 Chat

Live Chat

Omnichannel chat solution integrated with Microsoft ecosystem

From
On request
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat

Customer service platform driven by live chat

From
$24.17/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Microsoft Dynamics 365 Chat specific pricing not disclosed on product page; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Microsoft Dynamics 365 Chat covers Omnichannel messaging, Tidio covers Chatbots.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Microsoft Dynamics 365 Chat and Tidio actually diverge.

Attributes where Microsoft Dynamics 365 Chat and Tidio differ
AttributeMicrosoft Dynamics 365 ChatTidio
Starting priceOn request$24.17/month
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded19752013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Dynamics 365 Chat

  • Omnichannel messaging
  • Email support
  • Social media integration
  • Outlook
  • Teams
  • 365
  • Power BI
  • Mobile app support

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix

Both cover

  • Live chat
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Dynamics 365 Chat

  • Customer service omnichannel communicationnot Tidio
  • Multi-channel customer engagementnot Tidio
  • AI-powered customer conversationsnot Tidio
  • Enterprise customer service automationnot Tidio

Tidio

  • Live chat customer support across web and mobilenot Microsoft Dynamics 365 Chat
  • AI-powered customer service automation with Lyro AI Agentnot Microsoft Dynamics 365 Chat
  • Ticketing and conversation management for support teamsnot Microsoft Dynamics 365 Chat
  • Multi-agent support with team collaboration featuresnot Microsoft Dynamics 365 Chat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Dynamics 365 Chat

  • Specific pricing not disclosed on product page
  • Directs users to separate pricing overview page for details
  • Requires contacting sales for custom quotes and pricing

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Microsoft Dynamics 365 Chat

On request
  • Customer Service Professional$100/month
    • Basic chat
    • Ticketing
  • Customer Service Enterprise$200/month
    • Advanced omnichannel
    • AI integration
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Tidio

$24.17/month
  • Starter$24.17/month
    • 100 billable conversations
    • 50 Lyro AI Agent conversations
    • 100 Flows visitors reached
  • Growth$49.17/month
    • 250+ billable conversations
    • Advanced analytics
    • User permissions
  • Plus$300/month
    • Custom billable conversations
    • Premium support
    • Dedicated Success Manager
  • Premium$null/custom
    • 3000+ Lyro AI conversations
    • Guaranteed 50% Lyro AI resolution rate
    • Pay-per-resolution billing option

Which should you pick?

Choose Microsoft Dynamics 365 Chat if

  • You need omnichannel messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Microsoft Dynamics 365 Chat review

Choose Tidio if

  • You need chatbots.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is Microsoft Dynamics 365 Chat or Tidio better?
Neither clearly leads. Microsoft Dynamics 365 Chat starts at On request and Tidio at $24.17/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Dynamics 365 Chat or Tidio?
Microsoft Dynamics 365 Chat starts at On request and Tidio at $24.17/month.
Does Microsoft Dynamics 365 Chat or Tidio run on more platforms?
Microsoft Dynamics 365 Chat runs on Web, Mobile app, IOS, Android. Tidio runs on Cloud-based SaaS.
What is Microsoft Dynamics 365 Chat best used for?
Microsoft Dynamics 365 Chat is most often used for customer service omnichannel communication, multi-channel customer engagement, ai-powered customer conversations, enterprise customer service automation. Of those, customer service omnichannel communication and multi-channel customer engagement are not what Tidio is typically brought in for.
What can Microsoft Dynamics 365 Chat do that Tidio cannot?
Microsoft Dynamics 365 Chat covers Omnichannel messaging, Email support, Social media integration, Outlook. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, Web support, Android support.

Answered from the vendors’ own pages

Microsoft Dynamics 365 Chat: How much does Microsoft Dynamics 365 Chat cost?

Specific pricing for Dynamics 365 Chat is not published on the product page. Pricing information is available on Microsoft's separate Dynamics 365 pricing overview page, with custom quotes available through sales contact.

Source
Tidio: What is the cheapest way to start with Tidio?

The Starter plan at $24.17/month (annual billing) includes 100 billable conversations, live chat, ticketing, and basic analytics. Annual billing provides 2 months free compared to monthly billing.

Source
Microsoft Dynamics 365 Chat: Is there a free trial for Dynamics 365 Chat?

Microsoft Dynamics 365 offers free trials that users can request directly from the product page. Exact trial duration and terms are determined during the trial request process.

Source
Tidio: Does Tidio offer a free trial?

Yes, Tidio provides a 7-day free trial that does not require a credit card and automatically downgrades to the free plan unless you upgrade after the trial ends.

Source
Microsoft Dynamics 365 Chat: Can I compare Dynamics 365 Chat plans and pricing?

Microsoft provides plan and pricing comparison on their dedicated pricing overview page. Users should visit the Dynamics 365 pricing section to see available plans, features, and pricing tiers before contacting sales.

Source
Tidio: How much does Lyro AI Agent cost?

Lyro AI Agent is an add-on starting at $32.50/month for 50 conversations. It is available on all plans and can be added separately from the base subscription.

Source
Tidio: What are Tidio's billable conversation limits?

Starter includes 100 billable conversations per month. Growth includes 250+. Plus and Premium have custom limits. Each plan tier includes conversations for the AI Agent feature separately.

Source
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