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Software · head to head

Olark vs Tidio

Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Software

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Olark covers Chat transcripts, Tidio covers Chatbots.

Where they differ

Only the attributes on which Olark and Tidio actually diverge.

Attributes where Olark and Tidio differ
AttributeOlarkTidio
Pricing modelsubscriptionfreemium
PlatformsWebCloud-based SaaS
Founded20092013

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Olark

  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Salesforce
  • HubSpot
  • Slack

Only in Tidio

  • Chatbots
  • Visitor tracking
  • Email marketing
  • Mobile apps
  • Canned responses
  • Shopify
  • WordPress
  • Wix

Both cover

  • Live chat
  • GDPR
  • SSL
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Olark

  • Live chat on a website with a small support teamnot Tidio
  • Running an AI agent on website conversations with human handoffnot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Olark
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Olark

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Olark if

  • You need chat transcripts.
  • You want to start without paying.
  • You also want visitor insights.
Olark review

Choose Tidio if

  • You need chatbots.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want visitor tracking.
Tidio review

Questions people ask

Is Olark or Tidio better?
Neither clearly leads. Olark starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Olark or Tidio?
Olark starts at Free and Tidio at Free.
Does Olark or Tidio run on more platforms?
Olark runs on Web. Tidio runs on Cloud-based SaaS.
Can I use Olark for free?
Both have a free tier, so you can try either at no cost before committing.
What is Olark best used for?
Olark is most often used for live chat on a website with a small support team, running an ai agent on website conversations with human handoff. Of those, live chat on a website with a small support team and running an ai agent on website conversations with human handoff are not what Tidio is typically brought in for.
What can Olark do that Tidio cannot?
Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Tidio covers Chatbots, Visitor tracking, Email marketing, Mobile apps. Both handle Live chat, GDPR, SSL, Web support.
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Related pages

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