Is Gong or Mailshake better?

Neither clearly leads. Gong starts at $1600/user-per-year and Mailshake at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Gong or Mailshake?

Gong starts at $1600/user-per-year and Mailshake at $25/month.

Does Gong or Mailshake run on more platforms?

Gong runs on Web, Cloud-based SaaS. Mailshake runs on web.

What is Gong best used for?

Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Mailshake is typically brought in for.

What can Gong do that Mailshake cannot?

Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Mailshake covers Automated Email Sequences, Email Warmup & Verification, Data Finder, Unified Inbox.

CRM & Sales · head to head

Gong vs Mailshake

Gong

CRM & Sales

Revenue intelligence platform

From: $1600/user-per-year
Rated: -

Full review Website

Mailshake

Sales Enablement

Email outreach and sales engagement software for cold email and multichannel sequences

From: $25/month
Rated: -

Full review Website

The short version

Each has a real cost: Gong pricing not published; custom quotes and high platform fees make budget forecasting difficult; Mailshake no free trial is offered, unlike some competing outreach tools.
They diverge on capability: Gong covers Call recording, Mailshake covers Automated Email Sequences.

Where they differ

Only the attributes on which Gong and Mailshake actually diverge.

Attributes where Gong and Mailshake differ
Attribute	Gong	Mailshake
Starting price	$1600/user-per-year	$25/month
Pricing model	Unknown	subscription
Platforms	Web, Cloud-based SaaS	web
Category	CRM & Sales	Sales Enablement
Founded	2016	2015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gong

Call recording
AI transcription
Deal intelligence
Market intelligence
Team coaching
Salesforce
HubSpot
Zoom

Only in Mailshake

Automated Email Sequences
Email Warmup & Verification
Data Finder
Unified Inbox
Power Phone Dialer
CRM Integrations
A/B Testing

What people use each for

The jobs each tool is most often brought in to do.

Gong

Call analysisnot Mailshake
Deal forecastingnot Mailshake
Sales coachingnot Mailshake
Win/loss analysisnot Mailshake

Mailshake

Running cold email outreach campaigns for sales prospectingnot Gong
Automating multi-step follow-up sequences with A/B testingnot Gong
Finding and verifying prospect contact data before outreachnot Gong
Combining email and phone dialing in one outbound workflownot Gong
Managing agency client outreach across separate billing teamsnot Gong

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gong

Pricing not published; custom quotes and high platform fees make budget forecasting difficult
Built for sales calls only; limited contact center and multi-channel conversation coverage
Forecasting and Engage modules use keyword-based analysis with 20-30 minute processing delay, not generative AI
Conversation analysis cannot capture internal buyer meetings or decision-making discussions

Mailshake

No free trial is offered, unlike some competing outreach tools.
The phone dialer and larger data finder credit allotments are only available on the higher-priced Sales Engagement plan.
Pricing scales per user/email address, which can become costly for larger outbound teams.
CRM integrations (Salesforce, Pipedrive, HubSpot) are limited to the Email Outreach plan and above, unavailable on Starter.

Pricing, plan by plan

Gong

$1600/user-per-year

No published plan breakdown. See the Gong review.

Mailshake

$25/month

Starter$25/month
- 1 email address per account
- 1,500 email sends per month
- Unlimited uploaded contacts and campaigns
Email Outreach$45/month
- 2 email addresses per account
- Unlimited email sends and campaigns
- 50 free data finder credits
Sales Engagement$85/month
- 10 email addresses per account
- 2,500 free data finder credits
- 5 phone numbers with unlimited North America dialer minutes
Agency$undefined/month
- Unlimited email addresses
- All Sales Engagement features
- Custom pricing for agencies

Which should you pick?

Choose Gong if

You need call recording.
You work on Web, Cloud-based SaaS.
You also want ai transcription.

Gong review

Choose Mailshake if

You need automated email sequences.
You work on web.
You also want email warmup & verification.

Mailshake review

Questions people ask

Is Gong or Mailshake better?: Neither clearly leads. Gong starts at $1600/user-per-year and Mailshake at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gong or Mailshake?: Gong starts at $1600/user-per-year and Mailshake at $25/month.
Does Gong or Mailshake run on more platforms?: Gong runs on Web, Cloud-based SaaS. Mailshake runs on web.
What is Gong best used for?: Gong is most often used for call analysis, deal forecasting, sales coaching, win/loss analysis. Of those, call analysis and deal forecasting are not what Mailshake is typically brought in for.
What can Gong do that Mailshake cannot?: Gong covers Call recording, AI transcription, Deal intelligence, Market intelligence. Mailshake covers Automated Email Sequences, Email Warmup & Verification, Data Finder, Unified Inbox.

Answered from the vendors’ own pages

Gong: How much does Gong cost?

Gong pricing starts around $1,600 per user per year, with a mandatory platform fee of $5,000-$50,000 annually. Exact pricing is custom and requires a sales consultation.

Source

Mailshake: How am I charged for Mailshake?

Billing is paid by the team and based on the number of users purchased. Each user allows one connected mail account, so a 3-user plan enables 3 connected mailboxes.

Source

Gong: Does Gong integrate with Salesforce?

Yes. Gong integrates with Salesforce via REST API to import account data and export conversation summaries, enabling searchable calls by CRM fields.

Source

Mailshake: Is there a free trial for Mailshake?

No free trial is offered. Instead, Mailshake provides concierge onboarding, deliverability training, and support resources to new customers.

Source

Gong: What conversations can Gong capture?

Gong was built primarily for sales call analysis and captures calls through integrations with major dialer systems. Coverage for contact center and multi-channel conversations is limited.

Source

Mailshake: Can I cancel my Mailshake subscription at any time?

Yes, subscriptions can be cancelled at any time before the renewal date without additional charges, aside from any outstanding prorated costs.

Source

Gong: Does Gong have an on-premise option?

Gong is a cloud-based SaaS platform without an on-premise deployment option. All conversation analysis and storage occurs in Gong's cloud infrastructure.

Source

Gong vs Mailshake

Gong

Mailshake

The short version

Where they differ

What each one covers

Only in Gong

Only in Mailshake

What people use each for

Gong

Mailshake

Where each one falls short

Gong

Mailshake

Pricing, plan by plan

Gong

Mailshake

Which should you pick?

Choose Gong if

Choose Mailshake if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Gong

More on Mailshake

Keep looking

Other head to heads