Softwr

Software · head to head

DocuSign vs Mailshake

DocuSign logo

DocuSign

Software

The Way the World Agrees

From
Free
Rated
-
Full reviewWebsite
Mailshake logo

Mailshake

Software

Email outreach and sales engagement software for cold email and multichannel sequences

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only DocuSign has a free tier, so it costs nothing to try first.
  • Each has a real cost: DocuSign expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features; Mailshake no free trial is offered, unlike some competing outreach tools.
  • They diverge on capability: DocuSign covers Electronic signatures, Mailshake covers Automated Email Sequences.

Where they differ

Only the attributes on which DocuSign and Mailshake actually diverge.

Attributes where DocuSign and Mailshake differ
AttributeDocuSignMailshake
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
Founded20032015

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DocuSign

  • Electronic signatures
  • Templates
  • Mobile signing
  • Audit trail
  • Agreement analytics
  • Salesforce
  • Microsoft 365
  • Google Workspace

Only in Mailshake

  • Automated Email Sequences
  • Email Warmup & Verification
  • Data Finder
  • Unified Inbox
  • Power Phone Dialer
  • CRM Integrations
  • A/B Testing

What people use each for

The jobs each tool is most often brought in to do.

DocuSign

  • Customer Successnot Mailshake
  • Esignaturesnot Mailshake
  • Agreement Cloudnot Mailshake

Mailshake

  • Running cold email outreach campaigns for sales prospectingnot DocuSign
  • Automating multi-step follow-up sequences with A/B testingnot DocuSign
  • Finding and verifying prospect contact data before outreachnot DocuSign
  • Combining email and phone dialing in one outbound workflownot DocuSign
  • Managing agency client outreach across separate billing teamsnot DocuSign

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DocuSign

  • Expensive pricing with difficult-to-predict costs and billing surprises; higher tiers required for useful features
  • Slow customer support response times for billing and account issues, with difficulty reaching human agents
  • Limited PDF editing capabilities despite the high price point
  • Difficulties canceling subscriptions and deleting accounts with potential for unauthorized charges
  • Uploaded signatures cannot be changed after signing in some cases, contradicting official documentation

Mailshake

  • No free trial is offered, unlike some competing outreach tools.
  • The phone dialer and larger data finder credit allotments are only available on the higher-priced Sales Engagement plan.
  • Pricing scales per user/email address, which can become costly for larger outbound teams.
  • CRM integrations (Salesforce, Pipedrive, HubSpot) are limited to the Email Outreach plan and above, unavailable on Starter.

Pricing, plan by plan

DocuSign

Free
  • Personal$10/month
    • 5 envelopes per month
    • Basic signing
  • Standard$25/month
    • 100 envelopes per user per year
    • Advanced fields
  • Business Pro$40/month
    • 100 envelopes per user per year
    • Bulk send
    • Payment collection

Mailshake

$25/month
  • Starter$25/month
    • 1 email address per account
    • 1,500 email sends per month
    • Unlimited uploaded contacts and campaigns
  • Email Outreach$45/month
    • 2 email addresses per account
    • Unlimited email sends and campaigns
    • 50 free data finder credits
  • Sales Engagement$85/month
    • 10 email addresses per account
    • 2,500 free data finder credits
    • 5 phone numbers with unlimited North America dialer minutes
  • Agency$undefined/month
    • Unlimited email addresses
    • All Sales Engagement features
    • Custom pricing for agencies

Which should you pick?

Choose DocuSign if

  • You need electronic signatures.
  • You want to start without paying.
  • You also want templates.
DocuSign review

Choose Mailshake if

  • You need automated email sequences.
  • You work on web.
  • You also want email warmup & verification.
Mailshake review

Questions people ask

Is DocuSign or Mailshake better?
Neither clearly leads. DocuSign starts at Free and Mailshake at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DocuSign or Mailshake?
DocuSign has a free tier; the other does not. Paid plans start at Free for DocuSign and $25/month for Mailshake.
Does DocuSign or Mailshake run on more platforms?
DocuSign runs on Web. Mailshake runs on web.
Can I use DocuSign for free?
Yes. DocuSign has a free tier, so you can try it without paying. Mailshake starts at $25/month.
What is DocuSign best used for?
DocuSign is most often used for customer success, esignatures, agreement cloud. Of those, customer success and esignatures are not what Mailshake is typically brought in for.
What can DocuSign do that Mailshake cannot?
DocuSign covers Electronic signatures, Templates, Mobile signing, Audit trail. Mailshake covers Automated Email Sequences, Email Warmup & Verification, Data Finder, Unified Inbox.

Answered from the vendors’ own pages

DocuSign: What are the differences between DocuSign's eSignature and Intelligent Agreement Management (IAM) plans?

eSignature plans focus on document signing starting at $10/month for personal use. IAM plans bundle AI-powered agreement analysis, no-code workflow automation via Maestro, and a smart document repository at higher pricing, designed for enterprise teams managing high volumes of contracts.

Source
Mailshake: How am I charged for Mailshake?

Billing is paid by the team and based on the number of users purchased. Each user allows one connected mail account, so a 3-user plan enables 3 connected mailboxes.

Source
DocuSign: Does DocuSign offer a free trial?

Yes, DocuSign offers a free Personal plan at $10/month (billed annually) or $15/month (billed monthly) with limited features, but no trial period for paid plans.

Source
Mailshake: Is there a free trial for Mailshake?

No free trial is offered. Instead, Mailshake provides concierge onboarding, deliverability training, and support resources to new customers.

Source
DocuSign: What platforms does DocuSign support?

DocuSign integrates with Microsoft 365 (Outlook, Word, Teams), Salesforce, Workday, and Slack. Documents can be sent and signed through these applications without leaving the platform.

Source
Mailshake: Can I cancel my Mailshake subscription at any time?

Yes, subscriptions can be cancelled at any time before the renewal date without additional charges, aside from any outstanding prorated costs.

Source
DocuSign: What are the envelope limits on DocuSign's plans?

The Personal plan includes 5 envelopes per month. Standard and Business Pro plans limit to 100 envelopes per user per year. Overages beyond these limits result in additional charges.

Source
DocuSign: Can I cancel my DocuSign subscription?

While DocuSign allows cancellation, users report difficulties reaching support to process cancellations and account deletions, with some experiencing unauthorized charges after attempting to cancel.

Source
Share

Related pages

More on DocuSign

More on Mailshake

Keep looking

Other head to heads