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Live Chat · head to head

Chatra vs Olark

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Olark logo

Olark

Live Chat

Make your business human

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Chatra covers Live chat messaging, Olark covers Live chat.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Olark actually diverge.

Attributes where Chatra and Olark differ
AttributeChatraOlark
Starting priceFree$29/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb
Founded20102009

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API
  • Mobile app support

Only in Olark

  • Live chat
  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Salesforce
  • HubSpot

Both cover

  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Olark

Olark

  • Live chat on a website with a small support teamnot Chatra
  • Running an AI agent on website conversations with human handoffnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Olark

$29/month
  • Standard AI Website Agent$400/month
    • One human agent seat included
    • Unlimited AI conversations
    • Automatic FAQ and knowledge updates
  • Live Chat Only$29/month
    • Human operators only
    • No AI component
    • Upgradeable to AI later
  • Custom Enterprise$undefined/mo
    • Regional routing
    • Advanced integrations
    • Custom workflows

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Olark if

  • You need live chat.
  • You also want chat transcripts.
Olark review

Questions people ask

Is Chatra or Olark better?
Neither clearly leads. Chatra starts at Free and Olark at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Olark?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $29/month for Olark.
Does Chatra or Olark run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Olark runs on Web.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Olark starts at $29/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Olark is typically brought in for.
What can Chatra do that Olark cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Olark covers Live chat, Chat transcripts, Visitor insights, Customization. Both handle Slack, Web support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Olark: How much does Olark's Standard AI plan cost?

Olark's Standard AI Website Agent plan costs $400 per month when billed annually ($4,800/year). This includes one human agent seat, unlimited AI conversations, automatic FAQ updates, lead capture, and white glove support with no token limits or overages.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Olark: What is the cost for additional agent seats on Olark?

Additional human agent seats on Olark cost $29 per agent per month. This rate applies when upgrading from the Standard AI plan.

Source
Olark: Does Olark charge based on token usage?

No, Olark explicitly states 'No token costs, ever.' The Standard AI plan charges per agent seat with no usage-based overages or token limits, avoiding unexpected cost spikes during peak traffic periods.

Source
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