Softwr

Telecommunications · head to head

8x8 vs 8x8 Contact Center

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre
  • They diverge on capability: 8x8 covers Voice calling, 8x8 Contact Center covers Voice.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and 8x8 Contact Center actually diverge.

Attributes where 8x8 and 8x8 Contact Center differ
Attribute8x88x8 Contact Center
Starting price$29.99/month$85/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop, Ios, Android
CategoryTelecommunicationsCustomer Support

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), founded (1987).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Google Workspace
  • Slack

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Zendesk
  • NetSuite

Both cover

  • Analytics
  • Salesforce
  • Microsoft Teams
  • SOC2
  • HIPAA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot 8x8 Contact Center
  • Customer contactnot 8x8 Contact Center
  • Remote work
  • Continuitynot 8x8 Contact Center

8x8 Contact Center

  • Unified communicationsnot 8x8
  • Contact centernot 8x8
  • Remote work
  • Customer supportnot 8x8

Both are used for remote work, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Questions people ask

Is 8x8 or 8x8 Contact Center better?
Neither clearly leads. 8x8 starts at $29.99/month and 8x8 Contact Center at $85/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or 8x8 Contact Center?
8x8 starts at $29.99/month and 8x8 Contact Center at $85/month.
Does 8x8 or 8x8 Contact Center run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. 8x8 Contact Center runs on Web, Desktop, Ios, Android.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what 8x8 Contact Center is typically brought in for.
What can 8x8 do that 8x8 Contact Center cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. 8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Both handle Analytics, Salesforce, Microsoft Teams, SOC2.
Share

Related pages

More on 8x8

More on 8x8 Contact Center

Keep looking

Other head to heads