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Software · head to head

8x8 Contact Center vs Podium

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Podium logo

Podium

Software

Messaging platform for local businesses

From
$249/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Podium no monthly price, contact limit or message allowance is published anywhere on the pricing page
  • They diverge on capability: 8x8 Contact Center covers Voice, Podium covers Text messaging.

Where they differ

Only the attributes on which 8x8 Contact Center and Podium actually diverge.

Attributes where 8x8 Contact Center and Podium differ
Attribute8x8 Contact CenterPodium
Starting price$85/month$249/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Podium

  • Text messaging
  • Review management
  • Webchat
  • Payments
  • Team inbox
  • Automation
  • Google
  • Facebook

Both cover

  • Salesforce
  • HubSpot
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Podium
  • Contact centernot Podium
  • Remote worknot Podium
  • Customer supportnot Podium

Podium

  • Managing customer messages and reviews for local businessesnot 8x8 Contact Center
  • Converting inbound leads through text and web chatnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Podium

  • No monthly price, contact limit or message allowance is published anywhere on the pricing page
  • The page carries a heading asking what Podium costs monthly and does not answer it
  • The AI Employee is an add on across all tiers rather than being included

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Podium

$249/month
  • Essentials$249/month
    • Inbox
    • Reviews
    • Website chat
  • Standard$449/month
    • Essentials + Campaigns
    • Payments
    • Automation
  • Professional$undefined/month
    • Standard + Advanced analytics
    • Multi-location

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Podium if

  • You need text messaging.
  • You work on Web, Ios, Android.
  • You also want review management.
Podium review

Questions people ask

Is 8x8 Contact Center or Podium better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Podium at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Podium?
8x8 Contact Center starts at $85/month and Podium at $249/month.
Does 8x8 Contact Center or Podium run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Podium runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Podium is typically brought in for.
What can 8x8 Contact Center do that Podium cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Podium covers Text messaging, Review management, Webchat, Payments. Both handle Salesforce, HubSpot, SOC2, GDPR.
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