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Telecommunications · head to head

8x8 vs SupportBee

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Free plan
No
Visit 8x8Full review
SupportBee logo

SupportBee

Customer Support

Simple email ticketing for small teams

From
$13/month
Free plan
No
Visit SupportBeeFull review

The short version

  • 8x8 is a cloud-based communications platform; SupportBee is a straightforward email ticketing system.
  • 8x8 starts at $29.99/mo, SupportBee at $13/mo.
  • Only 8x8 lists voice calling; only SupportBee lists shared inbox.
  • Where 8x8 falls short: listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited.
  • Where SupportBee falls short: email-only ticketing, no live chat, phone support, chatbots, or AI features.
  • Prices and features on this page were last checked on 13 November 2026.

Where they differ

Only the attributes on which 8x8 and SupportBee actually diverge.

Attributes where 8x8 and SupportBee differ
Attribute8x8SupportBee
Starting price$29.99/month$13/month
PlatformsWeb, Windows, macOS, iOS, AndroidWeb
CategoryTelecommunicationsCustomer Support
Founded19872010

Identical on both: free tier (No).

Not yet recorded: pricing model for SupportBee.

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Salesforce

Only in SupportBee

  • Shared inbox
  • Email ticketing
  • Snippets
  • Customer portal
  • Knowledge base
  • Reports
  • Trello
  • Asana

Both cover

  • Slack
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot SupportBee
  • Customer contactnot SupportBee
  • Remote worknot SupportBee
  • Continuitynot SupportBee

SupportBee

  • Email supportnot 8x8
  • Ticket managementnot 8x8
  • Team collaborationnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

SupportBee

  • Email-only ticketing, no live chat, phone support, chatbots, or AI features
  • Basic reporting and analytics, lacking advanced dashboards and customizable metrics
  • No SLA management capabilities
  • Limited workflow customization compared to enterprise platforms
  • No dedicated mobile app (web interface only)
  • Confusing navigation and UI issues reported by some users
  • Cannot select and snooze multiple emails at once
  • Occasional performance delays

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/mo
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • EnterpriseOn request
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

SupportBee

$13/month
  • Startup$13/mo
    • Unlimited tickets and inboxes
    • Team inbox with ticket assignment
    • Knowledge base integration (KBee)
  • Enterprise$17/mo
    • All Startup features
    • Advanced integrations
    • Custom roles and permissions

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, macOS, iOS, Android.
  • You also want video meetings.
8x8 review

Choose SupportBee if

  • You need shared inbox.
  • You also want email ticketing.
SupportBee review

Questions people ask

Is 8x8 or SupportBee better?
Neither clearly leads. 8x8 starts at $29.99/month and SupportBee at $13/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or SupportBee?
8x8 starts at $29.99/month and SupportBee at $13/month.
Does 8x8 or SupportBee run on more platforms?
8x8 runs on Web, Windows, macOS, iOS, Android. SupportBee runs on Web.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what SupportBee is typically brought in for.
What can 8x8 do that SupportBee cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. SupportBee covers Shared inbox, Email ticketing, Snippets, Customer portal. Both handle Slack, Web support, Ios support, Android support.

Answered from the vendors’ own pages

SupportBee: How much does SupportBee cost?

SupportBee offers Startup plan at $13/user/month and Enterprise at $17/user/month, both with unlimited tickets and inboxes. No per-ticket charges. A 14-day free trial is available with no credit card required.

Source
SupportBee: Does SupportBee offer live chat or phone support?

No. SupportBee focuses on email ticketing and does not include native live chat, phone support, chatbots, or AI features. It is designed for email-based customer support.

Source
SupportBee: What platforms can SupportBee run on?

SupportBee is a web-based platform accessible on desktop and mobile browsers. It does not offer a dedicated desktop or mobile app, but the web interface is responsive and works on phones. Integration with email clients is available.

Source
SupportBee: Does SupportBee integrate with Slack?

Yes. SupportBee integrates with Slack to send real-time notifications for new tickets, replies, assignments, and internal comments. Teams can configure which events trigger alerts and organize notifications into dedicated channels.

Source
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