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Software · head to head

8x8 vs Genesys Cloud

8x8 logo

8x8

Software

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Genesys Cloud logo

Genesys Cloud

Software

Experience as a Service

From
$75/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Genesys Cloud all four published tiers are billed annually
  • They diverge on capability: 8x8 covers Voice calling, Genesys Cloud covers Omnichannel.

Where they differ

Only the attributes on which 8x8 and Genesys Cloud actually diverge.

Attributes where 8x8 and Genesys Cloud differ
Attribute8x8Genesys Cloud
Starting price$29.99/month$75/month
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Desktop, Ios, Android
Founded19871990

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Microsoft Teams

Only in Genesys Cloud

  • Omnichannel
  • ACD
  • IVR
  • Predictive engagement
  • WFM
  • Quality management
  • Bots
  • Microsoft Dynamics

Both cover

  • Salesforce
  • SOC2
  • HIPAA
  • ISO27001
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Genesys Cloud
  • Customer contactnot Genesys Cloud
  • Remote worknot Genesys Cloud
  • Continuitynot Genesys Cloud

Genesys Cloud

  • Cloud contact centre across voice, digital and self service channelsnot 8x8
  • Workforce engagement and routing for large support operationsnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Genesys Cloud

  • All four published tiers are billed annually
  • The published rates are named user licences tied to a specific person, so a shift based operation cannot share a seat
  • Concurrent user licences, which is what shift work needs, are sold at a premium above these rates
  • Entry pricing is $75 per user per month, rising to $240 on the top tier

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Genesys Cloud

$75/month
  • Genesys Cloud CX 1$75/month
    • Voice
    • IVR
    • Callback
  • Genesys Cloud CX 2$110/month
    • CX 1 + Digital
    • Quality management
    • WFM
  • Genesys Cloud CX 3$140/month
    • CX 2 + Analytics
    • Advanced AI
    • Journey management

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Genesys Cloud if

  • You need omnichannel.
  • You work on Web, Desktop, Ios, Android.
  • You also want acd.
Genesys Cloud review

Questions people ask

Is 8x8 or Genesys Cloud better?
Neither clearly leads. 8x8 starts at $29.99/month and Genesys Cloud at $75/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Genesys Cloud?
8x8 starts at $29.99/month and Genesys Cloud at $75/month.
Does 8x8 or Genesys Cloud run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Genesys Cloud runs on Web, Desktop, Ios, Android.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Genesys Cloud is typically brought in for.
What can 8x8 do that Genesys Cloud cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Genesys Cloud covers Omnichannel, ACD, IVR, Predictive engagement. Both handle Salesforce, SOC2, HIPAA, ISO27001.
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