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Customer Support · head to head

8x8 Contact Center vs RingCentral

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
RingCentral logo

RingCentral

Telecommunications

Unified communications platform for enterprise

From
$24.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; RingCentral the pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • They diverge on capability: 8x8 Contact Center covers Voice, RingCentral covers VoIP calling.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and RingCentral actually diverge.

Attributes where 8x8 Contact Center and RingCentral differ
Attribute8x8 Contact CenterRingCentral
Starting price$85/month$24.99/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Windows, Macos, Ios, Android
CategoryCustomer SupportTelecommunications
Founded19871999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Zendesk
  • NetSuite

Only in RingCentral

  • VoIP calling
  • Video conferencing
  • Team messaging
  • SMS/MMS
  • File storage
  • Call recording
  • Slack
  • Zoom

Both cover

  • Analytics
  • Salesforce
  • Microsoft Teams
  • SOC2
  • HIPAA
  • Web support
  • Ios support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot RingCentral
  • Contact centernot RingCentral
  • Remote worknot RingCentral
  • Customer supportnot RingCentral

RingCentral

  • Businesses looking for integrated voice, video, and messaging communicationnot 8x8 Contact Center
  • Companies needing AI-powered call handling and receptionist featuresnot 8x8 Contact Center
  • Organizations requiring Advanced or Ultra tier packages with advanced call queuingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

RingCentral

  • The pricing page shows no per user rate until you enter a user count, so the headline plan cost is not published outright
  • The advertised saving of up to 33 percent requires paying annually rather than monthly
  • Cost centre management, multiple support admins, custom roles and adoption analytics are limited to the Advanced and Ultra packages
  • AI Receptionist starts at $39 a month, Conversational Intelligence at $60 a month, the Call Queues Booster is $35 a month and the Business SMS Booster is $25 a month, all charged on top of the plan
  • SMS is excluded from the free trial

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

RingCentral

$24.99/month
  • Essentials$24.99/month
    • Calls, meetings, messaging
    • Video conferencing
    • File sharing
  • Standard$34.99/month
    • Everything in Essentials
    • Advanced features
    • Call recording

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose RingCentral if

  • You need voip calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video conferencing.
RingCentral review

Questions people ask

Is 8x8 Contact Center or RingCentral better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and RingCentral at $24.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or RingCentral?
8x8 Contact Center starts at $85/month and RingCentral at $24.99/month.
Does 8x8 Contact Center or RingCentral run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. RingCentral runs on Web, Windows, Macos, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what RingCentral is typically brought in for.
What can 8x8 Contact Center do that RingCentral cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. RingCentral covers VoIP calling, Video conferencing, Team messaging, SMS/MMS. Both handle Analytics, Salesforce, Microsoft Teams, SOC2.

Answered from the vendors’ own pages

RingCentral: Is there a free trial for RingCentral?

RingCentral offers a 14-day free trial for new subscribers supporting up to 20 phone lines with full feature access. No credit card is required to start the trial.

Source
RingCentral: How much do RingCentral add-ons cost?

AI Receptionist starts at $39/month per user, Conversational Intelligence costs $60/month per user, Call Queues Booster is $35/month, and Business SMS Booster is $25/month. These are optional add-ons separate from base plan pricing.

Source
RingCentral: Can I save money with annual billing on RingCentral?

Yes. RingCentral offers up to 33% savings by paying annually compared to monthly billing. This discount applies across all plan tiers and services.

Source
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