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Telecommunications · head to head

8x8 vs Amazon Connect

8x8 logo

8x8

Telecommunications

Enterprise-grade unified communications

From
$29.99/month
Free plan
No
Full reviewWebsite
Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Free plan
Yes
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • They diverge on capability: 8x8 covers Voice calling, Amazon Connect covers Voice.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 and Amazon Connect actually diverge.

Attributes where 8x8 and Amazon Connect differ
Attribute8x8Amazon Connect
Starting price$29.99/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Windows, Macos, Ios, AndroidWeb
CategoryTelecommunicationsCustomer Support
Founded19872006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Call recording
  • Voicemail
  • Call routing
  • Analytics
  • Microsoft Teams

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Both cover

  • Salesforce
  • SOC2
  • HIPAA
  • ISO27001
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Amazon Connect
  • Customer contactnot Amazon Connect
  • Remote worknot Amazon Connect
  • Continuitynot Amazon Connect

Amazon Connect

  • Cloud contact centre with no per-seat licencenot 8x8
  • Voice, chat, email and SMS in one queuenot 8x8
  • Conversational analytics and agent assistnot 8x8
  • Outbound campaigns and automated contactnot 8x8
  • Workforce scheduling for contact centre agentsnot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Amazon Connect

Free
  • Pay-as-you-go$undefined/mo
    • Chat: $0.010 per message sent or received
    • Voice: $0.038 per minute
    • Email: $0.080 per message sent or received

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Questions people ask

Is 8x8 or Amazon Connect better?
Neither clearly leads. 8x8 starts at $29.99/month and Amazon Connect at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Amazon Connect?
Amazon Connect has a free tier; the other does not. Paid plans start at $29.99/month for 8x8 and Free for Amazon Connect.
Does 8x8 or Amazon Connect run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Amazon Connect runs on Web.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. 8x8 starts at $29.99/month.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Amazon Connect is typically brought in for.
What can 8x8 do that Amazon Connect cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Call recording. Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Both handle Salesforce, SOC2, HIPAA, ISO27001.

Answered from the vendors’ own pages

Amazon Connect: How much does Amazon Connect cost?

Amazon Connect uses pay-as-you-go pricing with no minimums or long-term contracts. Costs are $0.010 per chat message, $0.038 per voice minute, $0.080 per email message, and $0.014 per SMS or third-party messaging message.

Source
Amazon Connect: Is Amazon Connect free to try?

Amazon Connect offers a free trial option for new customers to get started at no cost. Ongoing usage is charged based on consumption with no minimum commitment required.

Source
Amazon Connect: What are Amazon Connect's per-channel pricing differences?

Communication channel costs vary: voice at $0.038 per minute is the most expensive, email at $0.080 per message, SMS at $0.014 per message, and chat at the lowest rate of $0.010 per message. All pricing is per message or per minute consumed with no unused portions charged.

Source
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