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Software · head to head

8x8 vs Aircall

8x8 logo

8x8

Software

Enterprise-grade unified communications

From
$29.99/month
Rated
-
Full reviewWebsite
Aircall logo

Aircall

Software

Cloud phone system for modern business

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited; Aircall a minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • They diverge on capability: 8x8 covers Voice calling, Aircall covers Cloud phone.

Where they differ

Only the attributes on which 8x8 and Aircall actually diverge.

Attributes where 8x8 and Aircall differ
Attribute8x8Aircall
Starting price$29.99/month$30/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Windows, Macos, Ios, AndroidWeb, Ios, Android, Desktop
Founded19872014

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8

  • Voice calling
  • Video meetings
  • Team messaging
  • Voicemail
  • Microsoft Teams
  • Google Workspace
  • Slack
  • HIPAA

Only in Aircall

  • Cloud phone
  • IVR
  • Power dialer
  • Integrations
  • HubSpot
  • Zendesk
  • Intercom
  • Pipedrive

Both cover

  • Call recording
  • Call routing
  • Analytics
  • Salesforce
  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8

  • Business communicationnot Aircall
  • Customer contactnot Aircall
  • Remote worknot Aircall
  • Continuitynot Aircall

Aircall

  • Cloud phone system for sales and support teamsnot 8x8
  • Call routing, IVR and shared numbersnot 8x8
  • Logging calls against CRM records through integrationsnot 8x8
  • Power dialling outbound lists on the Professional tiernot 8x8
  • SMS and MMS alongside voicenot 8x8

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8

  • Listed on UK G-Cloud 14 at £2.65 to £113.40 per user per month for 8x8 Hosted PBX, submitted directly by 8x8 UK Limited

Aircall

  • A minimum of 3 users on the published plans, rising to 25 on the Custom tier
  • Essentials is limited to 3 teams; unlimited teams need Professional
  • Salesforce CTI, the power dialer and advanced analytics all require Professional
  • SSO, API support and an SLA are Custom tier only
  • AI voice and messaging agents are separate add-ons billed per minute or per conversation on top of the seat price

Pricing, plan by plan

8x8

$29.99/month
  • Pro$29.99/month
    • Calling and meetings
    • Video conferencing
    • Team messaging
  • Enterprise$undefined/month
    • Everything in Pro
    • Advanced analytics
    • Dedicated support

Aircall

$30/month

No published plan breakdown. See the Aircall review.

Which should you pick?

Choose 8x8 if

  • You need voice calling.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want video meetings.
8x8 review

Choose Aircall if

  • You need cloud phone.
  • You work on Web, Ios, Android, Desktop.
  • You also want ivr.
Aircall review

Questions people ask

Is 8x8 or Aircall better?
Neither clearly leads. 8x8 starts at $29.99/month and Aircall at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 or Aircall?
8x8 starts at $29.99/month and Aircall at $30/month.
Does 8x8 or Aircall run on more platforms?
8x8 runs on Web, Windows, Macos, Ios, Android. Aircall runs on Web, Ios, Android, Desktop.
What is 8x8 best used for?
8x8 is most often used for business communication, customer contact, remote work, continuity. Of those, business communication and customer contact are not what Aircall is typically brought in for.
What can 8x8 do that Aircall cannot?
8x8 covers Voice calling, Video meetings, Team messaging, Voicemail. Aircall covers Cloud phone, IVR, Power dialer, Integrations. Both handle Call recording, Call routing, Analytics, Salesforce.

Answered from the vendors’ own pages

Aircall: What is the minimum cost to start with Aircall?

Aircall requires a 3-license minimum on annual billing, making the real entry price $90 per month ($30 per user times 3 users) for the Essentials plan, not the advertised $30 per user.

Source
Aircall: Does Aircall include AI call features in base plans?

No, AI Voice Agents and AI Assist Pro are separate add-ons billed on top of base plans. The Essentials and Professional plans include call recording and analytics but not AI features.

Source
Aircall: How many countries can I create phone numbers in?

Aircall supports creating local phone numbers in 100 or more countries, enabling businesses to appear local to customers regardless of location.

Source
Aircall: What is Aircall's uptime guarantee?

Aircall guarantees 99.95 percent uptime with seven global data centers and system redundancy on every level.

Source
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